Lead Product Manager

Job Summary

This role leads and supports initiatives and tasks associated with the management of Priority Health Commercial products and vendor relationships. This includes supporting the planning and development process of new products; ongoing maintenance of and operational support for existing products (including sales training), investigation and resolution of product performance issues, reporting on product performance, planning for future product enhancements and managing ongoing vendor relationships and contract specifications. Supports the successful delivery of identified product solutions through issue resolution, and business and operational requirements documentation. Coordinates and leads mid-to-large scale complex product initiatives.  
 
Supports IS development process for new products or product features including the documentation of business requirements, and the development and execution of test plans/cases. Captures, validates and documents business, organizational and/or operational requirements. Once requirements are identified, supports the collaborative identification of solutions by business and technical staff based on business needs. Solutions often include a system development component, but may also consist of process improvement or organizational change. 

Essential Functions

• Support the product development and testing phases of the product development life cycle, including development of supporting documentation, and process documentation. Support the product managers in the documentation and assessment of new product design requirements. Publish, distribute, ensure sign-off on business requirements and other required documentation in support of Compliance. 
• Documents product designs and catalogues in a reference library. 
• Supports product implementation across all departments or external partners. 
• Responsible for the problem and issue resolution, working with functional business areas to assess and solve product-related technology and operational performance issues affecting product performance, and/or customer / partner / member satisfaction. 
• Leads the development of performance improvement strategies. 
• Executes complex projects in sometimes ambiguous situations 
• Deliver organization training in support of new products or product enhancements including training in various system platforms. 
• Lead teams to resolve product-related questions and issues from internal and external stakeholders including sales, Customer Service, Providers, internal operations teams. 
• Manage existing vendor relationships and contract requirements 
• Regularly report on the product performance of products and make recommendations for enhancements or sunset as needed 
• Mentor team members as necessary 

Qualifications

Required

• Bachelor's Degree  

• 10 years of relevant experience business or health care product and operation experience  

• Demonstrated experience developing and executing unit, integration and acceptance test plans managing product performance 

Preferred 

• Strong knowledge and understanding of Priority Health’s products, benefit structures, and product development processes.

• Ability to quickly grasp and describe Priority Health products and benefit designs.

• Strong understanding of Priority Health systems and operational processes, including but not limited to, Group and Member installation and maintenance, Billing, and Fulfillment. 

• Basic understanding of Priority Health’s technical infrastructure, integration of systems, batch processes and configurations and technical design of application and interfaces.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Priority Health - 1241 E Beltline - Grand Rapids

Department Name

Product Management - PH Managed Benefits

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. - 5:00 p.m.

Days Worked

Mon - Friday

Weekend Frequency

N/A

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.