Lead Product Designer

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Lead Product Designer

Background: The Digital Proposition team is central to M&G Life’s ambition to deliver digital-first, market-leading omni-channel experiences for customers and advisers. As digital propositions evolve rapidly, the Product Design function ensures that every journey is customer-centric, measurable, compliant, and accelerates delivery. The LPD role is pivotal in translating strategic direction into actionable, high-quality design outcomes that support growth, retention, and operational efficiency.

Role Summary

The Lead Product Designer provides strategic leadership and hands-on oversight of end-to-end digital design across the open and closed book propositions. The role owns design strategy and standards, ensures consistency, accessibility and regulatory alignment (including Consumer Duty), and prioritises design work to support the roadmap led by Product Owners. The LPD translates the departments omni-channel, outcome-driven mandate into concrete, testable design artefacts, research and measures that deliver loyalty, retention and operational efficiency.

Key Responsibilities

• Lead the design strategy and standards for digital-first, omni-channel journeys, ensuring consistency, accessibility, and alignment with business outcomes.
• Oversee the creation and maintenance of end-to-end journey maps and service blueprints that span digital and non-digital touchpoints.
• Drive a data-driven approach to design, embedding measurable outcomes and supporting continuous improvement through analytics and feedback.
• Collaborate with Product Owners, Propositions, Customer Services, Technology, and Marketing to deliver seamless experiences for customers and advisers across all channels.
• Ensure all designs meet regulatory requirements, including Consumer Duty, and support operational efficiency throughout the omni-channel proposition.
• Coach and develop the Product Design team, fostering a culture of excellence, empowerment, and collaboration.
• Represent Product Design in governance and planning forums, ensuring design priorities align with strategic objectives and the broader omni-channel vision.

Core Competencies & Attributes

• Customer-centric, strategic design leadership with strong systems thinking - able to connect UI decisions to end-to-end outcomes and business value.
• Data-driven with a test-and-learn mindset; comfortable setting metrics and closing the loop from analytics to design iteration.
• Regulatory literacy (inc. Consumer Duty, GDPR); ensures designs are accessible, inclusive, and compliant without compromising experience quality.
• Influential collaborator across Propositions, Customer Services, Technology, Change, Marketing and governance forums; clear, persuasive communicator.
• People leadership - builds capability, sets standards, coaches, and fosters a culture of empowerment, excellence and accountability.

Experience & Qualifications

Essential:

• Experience leading product/UX/service design for complex, regulated digital services in financial services.
• Experience in delivering for financial advisers, or a similar B2B2C model.
• Proven record of delivering measurable improvements to journeys (adviser and/or customer) using analytics, research and structured experimentation.
• Demonstrable experience working in a regulated environment with strong understanding of Consumer Duty and other regulations (or equivalent).
• Expertise in end-to-end journey design (service blueprints, IA, flows), screen-level design and prototyping (e.g., Figma), and usability/accessibility testing.
• Excellent communication and stakeholder management skills; able to represent design in governance and steer trade-off decisions.
• Experience working with agile delivery teams and backlogs; able to translate insights into backlog items with clear acceptance criteria and meet delivery timelines.

Desirable:

• Experience in product development or proposition management; familiarity with data/analytics tooling and design systems at scale.
• Knowledge of the UK life & pensions market (open and closed book), adviser journeys and third-party servicing models.

Work Level: Manager Expert

Reporting to: Head of Digital Strategy

Closing Date: 3rd April 2026

Recruiter: Phoebe Ewers

Location: Stirling 2 - 3 days per week

What we offer:

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.

• Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.  

• Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.

• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. 

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com