Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.
Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.
Lead Product Designer (Contract to hire)
Role Type: Individual Contributor + Team Lead
Duration: [6 months / Ongoing]
Role Summary
Lob is entering a pivotal new chapter, and we are seeking a visionary Lead Product Designer to scale our product. In this role, you will do more than design features; you will design the systems and UX philosophies that elevate our design org. This is a unique opportunity to take a successful, established company and "re-found" its design language for the AI era. You will have the autonomy to challenge old assumptions, the support to implement a world-class design vision, and the startup environment to design high-impact features yourself.
Key Responsibilities
- Leveraging best in class design practices and a deep understanding of JTBD, deliver recommendations that reduce friction across key customer workflows.
- Be the customer advocate. Drive roadmap prioritization conversations that stem from both qualitative and quantitative insights into how customers interact with our product.
- Refine Design Team processes with AI at the core - from initial discovery and wireframing to developer handoff - to improve output quality and lead time.
- Partner closely with Engineering to account for different use cases and edge cases. Raise healthy tension between UX, product scope, and technical feasibility.
- Provide high-quality, actionable feedback to junior and mid-level designers through structured critique sessions to support design quality and consistency.
- Explore AI-first interfaces, including non-linear workflows and proactive system interactions.
- Conduct design reviews and QA audits to ensure shipped features meet usability and aesthetic standards.
- Ensure design system components are accessible, tokenized, and modular.
Qualifications
- Experience: 7+ years of product design experience, with at least 2 years in a leadership capacity.
- Systems Expert: A proven track record of building and scaling design systems
- Portfolio: A portfolio demonstrating sophisticated UI/UX work, but more importantly, the documentation and logic behind the systems you've built.
- Mentorship History: Experience directly coaching other designers and helping them level up their visual and strategic skills.
<#LI-REMOTE #LI-GD1
“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”
We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.
If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!
Our Commitment to Diversity
Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
Recent awards
BuiltIn Best Remote Midsize Companies to Work For in 2024
BuiltIn Best Midsize Companies to Work For 2022