Lead Pharmacy Technician, Back End Purchasing/Returns

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

Do you thrive in a leadership role? Or maybe looking to take the next step in career? Join our Omnicare, closed-door pharmacy as a Lead Pharmacy Technician in our Back End department and help us deliver best customer support to our long-term care, assisted living, and chronic care customers.

• The Pharmacy Inventory Specialist is dedicated to coordinating and monitoring inventory management related activities which are critical to maintaining the right focus on daily, weekly, and monthly tasks that help customers on their path to better health. The Inventory Specialist works to enable a consistent approach to inventory management and critical inventory functions across the chain.
  
  Successful incumbents will be able to triage pharmacy tasks, balance efficiency with accuracy, work both independently and as a team in a fast-paced environment, and achieve excellence in customer service through compassion and genuine care for all patients while ensuring all medication needs and regulatory compliance standards are met. All pharmacy team members must demonstrate ethical conduct and maintain patient confidentiality at all times.
  
  The Inventory Specialist responsibilities include:
  • Helping to establish true ownership for inventory management activities at store level and provides a clear communication channel for each store
  • Supporting all pharmacy ordering activity
  • Leading store through resets (ex. Rx Planogram)
  
  These responsibilities are in addition to the Pharmacy Technician responsibilities involved in the Inventory Specialist role, which include:

• Job Purpose and Summary: 

  Position Summary: 

  At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work.  We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Inventory Specialists play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise and offers a developmental opportunity for pharmacy team members hoping to grow their career.  

    

  As an Inventory Specialist, you will be an example for and support the pharmacy team in delivering operational and service excellence within your store.  Inventory Specialists assist in ensuring that pharmacy operations run smoothly; patients’ prescriptions are filled promptly, safely, and accurately; and that the team is providing caring service that exceeds patient expectations, both as a contributor and as a participant-leader.  More specifically, Inventory Specialists build upon the skills and responsibilities of the Pharmacy Technician, coordinating and monitoring inventory management activities, while leading with example and coaching the team to execute against best practices.  Inventory Specialists operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate CVS Health’s HeartAtWork behaviors, Helping With Heart Actions, and contribute to a safe and inclusive culture where all people feel valued and empowered. 

  An Inventory Specialist is responsible for contributing to safe and effective operations of the pharmacy, including but not limited to: 

  • Living our purpose of “Bringing our Heart to Every Moment of Your Health” by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health  

  • Following WeCARE workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment 

  • Establishing ownership of inventory management activities and ensuring the pharmacy team maintains the highest level of inventory standards; Enables a consistent approach to inventory management and critical functions to maintain target inventory levels and mitigate inventory loss 

  • Monitors outcomes of Inventory Excellence Reporting and provides clear communication around the completion of inventory activities, as permitted by law, and as directed by the pharmacy leadership team 

  • Overseeing pharmacy ordering and coaching the pharmacy team to the highest standards of day-to-day inventory management practices, including accurately putting away medication deliveries, preparing for and participating in annual physical inventories, and completing cycle counts, returns-to-stocks, fridge organization, waiting bin inventories, etc.  

  • Contributing to positive patient experiences by Helping With Heart: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems 

  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; maintaining workflow and inventory management goals; seeking opportunities to expand clinical and technical knowledge needed to better assist patients 

  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business 

  • Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security 

  • Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification 

Day In The Life:

As a Lead Pharmacy Technician, you will work to lead and support the back-end pharmacy technician team by ensuring proper preparation of medications to be dispensed by the pharmacist team. Our back-end team focuses on order fulfillment including packaging and dispensing of medication, reviewing delivery orders and bins for accuracy, and coordinating stock rotations. Additional tasks and responsibilities include:

• Leading and assisting Pre-Pack, Picking, Staging, Automated Dispensing, Purchasing, Inventory, Returns/Credits, and Delivery departments toward their primary objectives
• Providing regular and timely feedback on pharmacy technician performance
• Partnering with pharmacy leaders on team training plans and collaborating with field training teams as needed
• Assisting in orientation, training, and education programs for all controlled substances in accordance with policies, procedures, state, and federal laws

The Team:

Omnicare, a CVS Health Company, provides care to those in skilled nursing facilities, assisted living communities, and chronic care settings.
Although Omnicare pharmacies are not open to the public, you’ll work amongst great colleagues in a supportive environment aligned with the company’s mission, allowing our customers to focus on giving their patients the best care.

Required Qualifications:

• Certification/licensed/registered pharmacy technician or as required by state law
• One (1) or more years of experience as a pharmacy technician or equivalent experience

Preferred Qualifications:

Additional Skills/Experience, but not Required:

• Prior experience in the long-term care industry
• Prior experience in a pharmacy, retail, medical, or customer service setting
• PTCB National Certification

Education:

• Verifiable High School Diploma or GED

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.