Lead Payment Posting Specialist

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
Leads a team of colleagues that are primarily responsible for the accurate and timely processing of payments and adjustments electronic and manual for both insurance and self-pay accounts in accordance with established guidelines outlined within organizational policies and procedures. Monitors staff performance (ex. productivity, quality) and meets regularly with colleagues to review results and to identify ways to improve performance in an effort to enhance revenue. Manages all payment posting issue requests in a timely manner and identifies opportunities for additional training and/or process improvement. Works closely with Department Supervisor/Manager to communicate all posting related work flow issues.

Job Duties

• Leads team responsible for the accurate and timely processing of payments and adjustments, both electronic and manual.
• Conducts quality reviews of batches to ensure accuracy, identify posting errors, and identify opportunities for process improvements.
• Conducts desk side sessions with colleagues to review productivity and quality and address any questions/concerns regarding work flow. Escalates any procedural changes to Supervisor/Manager, as appropriate.
• Works collaboratively with Supervisor/Manager to develop or update educational material for colleagues as procedures are enhanced or new procedures developed.
• Conducts initial training and education for colleagues, re-education sessions for existing colleagues, and remedial training as errors are identified.
• Monitors accounts in the PLB work queue and outstanding ERA files to ensure that they are addressed in a timely manner (e.g. by month end).
• Researches outstanding manual batches as identified by reconciliation or follow up teams and reports issues to Supervisor/Manager.

Minimum Qualifications

• High School Diploma/GED
• 3 years Experience in accounts receivable, healthcare, health insurance, or equivalent operations environment. and
• 1 year Hospital or Physician payment posting both electronic and manual
• Working knowledge of 3rd party payment and payment processing procedures.
• Computer literacy especially with Microsoft Office Suite, demonstrating proficiency in MS Excel, Word and Outlook.
• Requires close attention to detail and the ability to handle multiple tasks simultaneously.
• Ability to meet deadlines and work with frequent interruptions.
• Demonstrates strong leadership, the ability to effectively manage and embrace change, effective decision-making, and delegation of tasks.
• Required to attend and pass DOE and LVHN Revenue Cycle Training within 6 months from the date of hire.

Preferred Qualifications

• Associate’s Degree

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:

Day Shift

Address:

2100 Mack Blvd

Primary Location:

Mack Building

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

7:00A - 3:30P

Department:

1004-13052 CSS-Patient Receivables Office