Lead Patient Scheduler

Extraordinary Careers. Endless Possibilities.

With the nation’s largest home infusion provider, there is no limit to the growth of your career.

 Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.

Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary:

The Lead, Patient Scheduler is responsible for scheduling clinical staff to visit patients. This may include Option Care Nursing, Subcontracted Nursing, and Network Nursing. Works closely with the pharmacy, nursing, and warehouse to determine schedule needs and availability to ensure appropriate patient care. The Lead, Patient Scheduler acts as a team lead by assisting the Nursing Support Supervisor or Manager in training team members, resolving complex scheduling needs and leading special assignments and/or projects for the team. May perform other duties as assigned by Supervisor, Nurse Manager, and/or Area Director of Nursing.

Job Description: ​

Job y Responsibilities

• Ensures appropriate staffing is arranged for all patient care.

• Coordinates, monitors, and schedules patient care across all clinical areas.  
• Contacts patients and clinicians to schedule and confirm deliveries and visits.
• Responsible for interpreting physician’s orders and scheduling according to orders.
• Completes tasks and runs reports in required platforms.
• Coordinate scheduling needs with staffing availability. 
• Ensures management is aware of staffing needs and requirements.
• Acts as a resource to colleagues; may direct the work of other team members
• May assist in training of new team members and may provide input to the employees’ performance evaluations
• Facilitates patient complaints or issues to appropriate department.
• Acts as Subject Matter Expert and works autonomously to handle more complex issues related to patient scheduling, within established procedures and practices
• May need to perform clerk functions in addition to scheduling functions in the absence of a clerk.
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
• Accepts other responsibilities and duties that may be assigned as part of being a team leader.

Supervisory Responsibilities

Does this position have supervisory responsibilities? No

Basic Education and/or Experience Requirements

• High School diploma or equivalent. 
• At least 2 years of previous scheduling experience.
• 3 or more years in general office administration

Basic Qualifications

• Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports,) to various audiences (work group, team, company management, external clients).
• Basic level skill in Microsoft Word 2003 or later (for example: such as: creating documents, entering and formatting text, page layouts, creating tables, and adding graphics).
• Basic level skill in Microsoft Excel 2003 or later (for example: creating worksheets, entering data, creating basic formulas, working with cells and rows).
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

Travel Requirements:  (if required)

N/A

Preferred Qualifications & Interests (PQIs)

• Previous home healthcare experience 
• Familiar with electronic scheduling platform

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $20.47-$34.13

Benefits:

-Medical, Dental, & Vision Insurance

-Paid Time off

-Bonding Time Off

-401K Retirement Savings Plan with Company Match

-HSA Company Match

-Flexible Spending Accounts

-Tuition Reimbursement

-myFlexPay

-Family Support

-Mental Health Services

-Company Paid Life Insurance

-Award/Recognition Programs

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

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