Lead, Operations Transformation

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:

This role will lead the definition of the Operations Strategy, define analytics use cases that unlock business value, and manage strategic budgeting with a focus on expense optimization. Individual should be passionate about insurance operations and shaping operational excellence. 

As a key collaborator, the individual will work proactively with business owners from the three core areas (Health, Life, and Employee Benefits), group functions, and cross-functional stakeholders to establish a fully aligned operating model.

Job Description:

Operations Strategy & Transformation:

• Define the operations strategic roadmap including cross departmental initiatives delivery 
• Identify critical success strategies including engaging with external parties such as payment solution vendors, reinsurers, external vendors for innovative solutions to address operations problem statements
• Lead the planning of critical regional projects including budget and benefit definition   
• Partner with senior stakeholders to define scope, success metrics, and change management strategies  
• Ensure alignment across business units and proactively manage risks, dependencies, and stakeholder engagement
• Collaborate with cross-functional senior leadership and teams to define the future state of the organization and key components of the target operating model
• Play the role of a strong collaboration across internal departments and external partners to ensure alignment, efficiency, and timely delivery of initiatives.

 Analytics and AI use cases:

Be responsible for defining and implementing the analytics roadmap for Operations Division

Build

• Collaborate with Group Operations to define the Operations Analytics Roadmap, including a prioritization framework.
• Establish the Operations mandate by identifying and prioritizing Analytics and AI-enabled use cases that deliver measurable value.
• Develop a benefits case for each initiative, highlighting its commercial impact.

Partner with internal stakeholders (Technology teams, Subject Matter Experts) and external partners (vendors, reinsurers) to drive execution.

Run

• Generate actionable insights from analytics use cases and ensure models and frameworks are embedded into day-to-day operations.
• Promote data-driven storytelling across Operations to enhance decision-making.
• Coordinate with Group on required reporting related to Analytics and AI initiatives.

Strategic Budget Management:

• Own operational budgeting and forecasting processes, ensuring alignment with financial goals  
• Lead discussions with Human Resources & Finance Business Partners in relation to budget targets, investigation of variances to discuss intervention strategies
• Maintain the financial view of the portfolio of operations cost and benefits across local and regional initiatives 
• Developing structured financial analysis and management reporting to support business decisions
• Provide executive-ready insights to support decision-making, including quarterly narrative on the cost to serve

Who we are looking for:
Competencies & Personal Traits

• Effective communicator, influencer and problem solver
• High level of professionalism and discretion
• Strong organizational influencing / development traits
• Goal setter and goal getter, creative and analytical when facing challenges.
• Effective in project management and change management.
• Strong attention to details and follow through skills.
• Keen interest in improvement / enhancements to existing methodologies & processes
• Works well in a dynamic environment
• Design focused, analytical, resourceful, independent, driven and hands-on with a high level of commitment to delivering.
• Good understanding of financial industry, and familiar with insurance operations
• Familiar with FAA and MAS regulations and industry guidelines applicable to insurance industry

Work Experiences:

• At least 6-10 years of background in operations management, project management and experience in supporting and leading operations teams and projects
• Proficient in SQL and Power BI
• Experience with process mining tools
• Strong data transformation capabilities

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.