Lead Operations Technician

Job Description

For over 130 years, we have pioneered groundbreaking science.  Today, we are driven by continuous innovation to develop breakthrough medicines, vaccines and technology.  Rooted in direct experience on the farm and in the clinic, we work hand in hand with our customers every step of the way.

Our singular focus is to empower those who care for animals, helping them manage their vital responsibility with confidence.  Because when it comes to animal health, no one sees it like we do.

Our Manufacturing & Supply Division is dedicated to being the most trusted supplier of biopharmaceuticals worldwide. Our facilities, along with our external contractors, suppliers, and partners, create a reliable global manufacturing network that’s devoted to delivering a high-quality, reliable supply to customers and patients on time, every time.   

Summary, Focus and Purpose

We are recruiting for an Operational Coach (Lead) position within the Central Services department in our Production Operations Team. The Operational Coach will primarily support the team by focusing on leadership and coaching at the team level, as well as productivity and performance within the scope of their own team.

Key Functions

Employee Development & Leadership

• Work Independently and as a Team member with Integrity | Precision | Accomplishment | Motivational Ambition | Respect | Inclusion

• Models Company leadership principles and inclusive behaviors

• Provides coaching and supports skills development and process capabilities within their team

• Supports effective feedback and coaching within the team during the Performance Management cycle

• Ensuring all operators receive appropriate training for all assigned tasks

• Supports the effective performance management of individuals in their teams

Safety & Quality Compliance

• Demonstrates a strong compliance mind-set (EHS and Quality) and continuously sets a high standard for themselves and others

• Follows safe operating instructions for all tasks and equipment

• Ensures that the right tools and equipment specified for the task are available and utilized

• Ensures that the correct personal protective equipment required is available and utilized

• To follow up any reported defects or workplace hazards immediately

• To report all accidents, incidents and near misses within 24 hours and to participate in investigation and identification of effective corrective and preventative actions

• Supports the on-time completion of Quality compliance tasks in relation to Deviation, CAPA and Change Control management

• Is responsible for all aspects of Quality Assurance including cGMP, RFT and good documentation practices and provides coaching to others

• Supports the update, review and approval of GMP documentation including SOP's and MD's

Productivity

• Manages the Daily, Weekly and Monthly schedule adherence of production activities within their department

• Build and maintain strong collaborations with different stakeholders throughout the Site Operations such as BTS, Engineering, Quality and R&D

• Supports the Manufacturing Operations Teams in creating a culture of continuous improvement and leads by example

• Supports initiatives for stabilizing and improving production processes

• Supports the effective application of Lean Six Sigma, Project Management and Change Management Tools

• Drives the facilitation of an effective Tier 1 Meeting, including, but not limited to:

  • A visual status of training within the department

  • A visual status of the completion of compliance tasks

  • A visual status of schedule adherence

  • Communication of key issues impacting the team

Financial

• Recognizes and investigates opportunities for financial savings

Required Education & Experience:

• Required | High School diploma with three (3) years in a Pharmaceutical Manufacturing role

• Preferred | BSc Degree in a relevant scientific discipline with two (2) years in a Pharmaceutical Manufacturing role.

#MSJR

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.

Required Skills:

Adaptability, Adaptability, Autoclaving, Cell Culture Process Development, Change Request Management, Collaborative Development, Data Analysis, Driving Continuous Improvement, Filtering Equipment, Global Manufacturing, GMP Compliance, Good Laboratory Practices (GLPs), Good Manufacturing Practices (GMP), Healthcare Innovation, Investigation Procedures, Leadership, Liquid Chromatography (LC), Manufacturing Documentation, Manufacturing Quality Control, Media Preparation, Pharmaceutical Manufacturing, Process Control, Production Processes, Production Scheduling, Quality Assurance (QA) {+ 2 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Not Applicable

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

05/6/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.