Lead Operations Specialist - Field Svc Ops - UC

Are you enjoying leading operations and driving excellence in field service delivery?
Are you passionate about managing customer relationships and optimizing operational strategies?

Partnering with the best

Baker Hughes is being recognized as a global energy technology company serving the oil and gas sector across more than 120 countries. Our Field Service Operations team is ensuring reliable service delivery and operational efficiency for our customers. By combining technical expertise with strategic planning, we are delivering safe, compliant, and high-quality outcomes that are creating value and strengthening partnerships.

Fueling your passion

As a Lead Operations Specialist, you are overseeing field specialists for assigned accounts, ensuring service delivery is meeting contractual obligations and customer expectations. You are developing operational plans, managing compliance, and collaborating with senior stakeholders to drive process improvements and value creation. Your role is involving strategic planning, customer engagement, and continuous improvement initiatives to enhance efficiency and performance.

As a Lead Operations Specialist, you are being responsible for:

• Managing account operations and overseeing field specialists for the account.
• Driving indirect upselling on accounts and ensuring customer service, value creation, and communication.
• Developing an operational year plan for the own department activities.
• Suggesting improvements in products, processes, and procedures.
• Contributing to planning for the larger unit and working together with high-level people from the business and SPB and EB level.
• Specifying needs, communicating about project approaches, and presenting outcomes of research being done.
• Implementing standardized project processes and following guidelines for choosing the right actions.
• Adapting to processes and procedures that are frequently being updated by other functions and implementing them in the department.
• Managing diverse clients in a region and working on the basis of predefined contracts and frameworks, with some latitude to deviate from those conditions.

Work in a way that works for you

We are recognizing that everyone is different and the way people want to work is varying. In this role, we are offering the following flexible working patterns:

• Starting early / finishing early
• Starting late / finishing late
• Flexibility within the day or week to get the job done

Working with us

Our people are at the heart of what we are doing at Baker Hughes. We know we are better when all of our people are being developed, engaged, and able to bring their whole authentic selves to work. We are investing in the health and well-being of our workforce, training and rewarding talent, and developing leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits 

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

 

 

The Baker Hughes internal title for this role is: Services Senior Specialist - Field Svc Ops - UC