Would you like to improve our Technical Sales within Downstream sector?
Are you passionate about optimizing client's relationships?
Join a team that delivers essential services
As a Leader in the Downstream Energy market space, Baker Hughes offers opportunities to grow in our high-performance organization. Our leading technologies and our ability to apply them safely and effectively create value for our customers and shareholders.
Partner with the best
As the Lead Operations Specialist - based at location in Pembroke, Pembrokeshire - you will be required to sell and service our existing customers to grow the revenue stream in the assigned location. You will provide a vital service by implementing, monitoring, and evaluating chemical delivery systems. You will work and adapt to our ever-changing job requirements daily to satisfy our customer requirements.
As a Lead Operations Specialist, you will be responsible for:
Management and oversight of all aspects of Process, Water and Fuel Additive chemical applications within the service contract scope of works to ensure successful delivery to our customer.
Providing on-site technical guidance and support for production operations, process engineering, commercial and operational queries.
Monitoring, troubleshooting, and optimizing of chemical treatment programs, providing support to the production operations group.
Preparing technical and commercial reviews and proposals of new chemical solutions to share with our customers.
Prospecting for new business support applications and scope expansion in the area of responsibility.
Organizing routine production chemical reviews and selection activities to verify changing customer needs.
Primary account level financial activities – billing, collections and invoicing, working with business operations support functions to align internal, Job Center, processes with customer output processes.
Implementing accurate forecast projections for chemicals, service and equipment aligned to the revenue plans for the assigned customer, engagement with regional integrated supply chain teams to ensure on-time delivery and materials availability.
Assisting with receipt and processing of orders, also facilitating resolution of inquiries and customer concerns related to the order and delivery process.
Engaging with PL to understand and deliver new technology solutions and/or handling special project(s) as assigned.
Maintaining internal compliance and the highest HSE standards to ensure a safe working environment.
Fuel your passion
To be successful in this role you will:
Have a Bachelor of Chemical Engineering, Chemistry Science or related fields.
Demonstrate good experience (at least 5 years of experience) in Production Chemicals Application or Chemical Industrial Services, previous account management / site leadership experience considered advantageous.
Have broad knowledge of process optimization within refinery production chemistry (desalting, overhead corrosion control, fouling control, etc.), water treatment and fuel additives.
Be a self-starter, proactively taking the initiative to solving problems and providing resolutions to a variety of service delivery fulfilment projects, often simultaneously.
Be familiar and comfortable communicating across various levels of a customer organisation – refinery leadership, operational and technical leadership, plus field and lab representatives.
Demonstrate proficient computer skills and be familiar with MS Office.
Have the ability to work outside during difficult seasonal weather conditions as required.
Hold a full UK/International driving licence.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Monday to Friday, 8 AM - 5 PM
Working flexible hours - flexing the times you work in the day is possible as per Supervisor approval.
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits.