LEAD MEDICAL SUPPORT ASSISTANT

LEAD MEDICAL SUPPORT ASSISTANT

Department: Department of Veterans Affairs

Location(s): Asheville, North Carolina

Salary Range: $59196 - $76959 Per Year

Job Summary: The Charles George VAMC is recruiting for one (1) Lead Medical Support Assistant with the Health Administration Service (HAS) in the Ward Administration. The Lead Ward MSA is responsible for overseeing a broad range of duties that support patients and staff within the facility's inpatient wards.

Major Duties:

• VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Total Rewards of a Allied Health Professional The Lead Ward MSA provides clinically related administrative and clerical support to facilitate the delivery of care and treatment to patients on inpatient wards or other medical units. As the Lead MSA of inpatient medical support staff, offers comprehensive, detailed, on-the-job training to all new personnel in the clinic unit area. The primary mission of this section is to deliver administrative and clerical assistance, guidance, and support to professional staff, while managing the daily operations of inpatient wards in accordance with established policies and procedures related to inpatient care. The duties of the Lead Ward Medical Support Assistant include, but are not limited to: Updating patient demographic information, maintaining the BMS whiteboard, collecting insurance information for third-party billing, processing patient movements, scheduling appointments, responding to incoming phone inquiries, operating computer systems such as VISTA, ISS, CPRS, EDIS, BioPoint, ICB, Bed Board, and ProVation as well as performing clerical tasks including document scanning, filing, faxing, photocopying, supply ordering and timekeeping. The Lead MSA also ensures accurate and timely scheduling of appointments, provides guidance to staff regarding policy and procedural updates, creates and maintains staff work schedules, and serves as a liaison among MSA staff, patients, and other interdisciplinary teams to resolve day-to-day issues. The Lead MSA provides comprehensive, ongoing training to both new and existing Ward Administrative MSA team members within the unit. The incumbent is responsible for assisting in the development of training materials and ensuring the Ward Administration training program remains current and thorough, keeping assigned employees informed of all updates to HAS policies and procedures. The incumbent must be capable of organizing and delivering training content through effective oral and written communication. Responsible for maintaining the training schedule, keeping accurate training records, and providing feedback to the Supervisor regarding employee training progress. Incumbent may be called upon to train non-HAS personnel in areas where Health Administrative Service has specialized expertise. Work Schedule: Day tour, tour of duty will be discussed during interview. Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 0000

Qualifications: Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education. One year above high school; OR, Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Lead Medical Support Assistant, GS-7 Experience. One year of experience equivalent to the [GS-6] grade level Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate [all of] the KSAs below: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS 7

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 12/01/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12836130. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Application Deadline: 2025-12-01