Lead IT Delivery Manager - Footprint Expansion

Job Description:

Lead IT Delivery Manager – Footprint Expansion

London, Staines or Manchester (Hybrid)

Permanent

We make health happen

At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. With no shareholders, our customers are always our focus.

This role is pivotal to that mission. As Lead IT Delivery Manager – Footprint Expansion, you’ll play a key part in growing our Health Services network through acquisitions, partnerships, and new builds. From integrating hospitals and clinics to opening new diagnostic centres, you’ll make sure technology and security are ready to support exceptional care. You’ll be shaping how Bupa operates in the future – influencing our North Star operating model and ensuring every new site becomes a seamless part of our ecosystem.

Key Responsibilities

• Lead the delivery of technology for Bupa’s footprint expansion portfolio, including acquisitions and new builds.
• Manage a squad of around 12 specialists (delivery leads, tech leads, analysts, data and security experts).
• Oversee integration of acquired hospitals and clinics, ensuring systems and processes align with Bupa standards.
• Create and manage business cases, budgets, and prioritisation across multiple initiatives.
• Collaborate with senior stakeholders to align technology strategy with business goals.
• Drive continuous improvement and innovation, ensuring secure, efficient, and customer-focused solutions.
• Monitor progress, manage risks, and report on milestones and outcomes.

What We’re Looking For

• Proven experience in IT delivery or programme management within complex, multi-stakeholder environments.
• Strong leadership skills with the ability to build and motivate high-performing teams.
• Excellent communication and influencing skills to engage senior stakeholders.
• Solid understanding of technology and healthcare operations (hospital or care services experience is a plus).
• Ability to prioritise and manage resources across multiple projects.
• Knowledge of Agile methodologies and experience delivering transformation programmes.
• High emotional intelligence, problem-solving ability, and adaptability.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:
 

• 25 days holiday, increasing through length of service, with option to buy or sell
• Enhanced pension and life insurance
• Private medical insurance
• Access to our health and wellbeing services
• Discounts on Bupa products and services

Why Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”. We champion diversity and understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

IT

Locations:

Angel Court, London, Bupa Place, Staines - Willow House