About this role:
Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Retail Services providing coverage for Prevention, Claims, and Credit Bureau Fraud Reviews. Learn more about our career areas and lines of business at wellsfargojobs.com.
In this role, you will:
Support performance and overall effectiveness of team as well as cross-group operational tasks
Proactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operations
Perform or guide others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple transaction channels and products
Independently prioritize work and provide day-to-day work leadership and mentorship for fraud and claims team
Contribute to resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teams
Provide guidance and subject matter expertise to less experienced staff in complex situations on wide range of information related to fraud and claims
Help resolve control deficiencies related to bank processes, procedures, customer decisions, and operational issues across teams.
Required Qualifications:
2+ years of customer service, financial services, fraud, or investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
2+ years of experience with Fraud & Claims operations; familiarity with systems such as First Track and Prevent.
2+ years of experience with Credit Card Non‑Fraud processes.
2+ years of experience using Wells Fargo DASH (Dispute Automation Systems Handler)
2+ years of experience with FDR (First Data Resources) or similar platforms.
2+ years of experience working independently with limited supervision.
2+ years of experience demonstrating strong self‑motivation and initiative.
2+ years of experience in call center or phone‑based customer interaction roles.
2+ years of experience using MS Excel and Outlook.
2+ years of experience multitasking and navigating multiple computer systems/applications.
2+ years of experience using effective problem‑solving and decision‑making skills.
Bilingual in Spanish preferred but not required
Job Expectations:
Must be able to work the following schedule: Monday–Friday, 9:00 AM–6:00 PM Central Standard time zone.
Hybrid work schedule: must be able to work in the office as required
No relocation assistance is available
This position is not eligible for Visa sponsorship
Posting End Date:
10 Mar 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.