About this role:
Wells Fargo is seeking a Lead Fraud & Claims Operations Consultant to join the Authentication Fraud Prevention Team. Learn more about our career areas and lines of business at wellsfargojobs.com.
In this role, you will:
- Work collaboratively with peers in support of a specific product responsibility (i.e. Digital products like Zelle or Wire Transfers), or functional areas like Aggregator access and Digital Wallet Provisioning. Specific product assignment TBD and can change over time
- Conduct complex research using technical and investigative methods from various business applications and datasets to identify root cause issues and control weaknesses related to single large loss cases or emerging fraud trends
- Evaluate authentication control effectiveness
- Lead fraud and claims initiatives to strengthen authentication capabilities, and reduce fraud loss while articulating customer impacts, contact center impacts and operational impacts related to recommended changes
- Collaborate and consult with leadership and key business stakeholders, and make recommendations to develop/enhance controls to minimize fraud risk and impacts to the customer experience
- Provide leadership, which can include mentoring and supporting less experienced staff, acting as an escalation point, and sharing technical knowledge
- Participate and consult on key projects and initiatives as a subject matter expert and as a contributor to business requirements
- Gain understanding of numerous systems, processes, and policies related to digital fraud risk management
Required Qualifications:
- 5+ years of Fraud, Investigations of Fraud, Claim Transactions or Policy Violations, Risk Management, or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of business analytics using Tableau, Excel, and SQL for querying datasets
Desired Qualifications:
- Experience identifying trends and vulnerabilities, identifying mitigation options, and making recommendations
- Experience with ensuring controls are consistent across businesses and functions
- Ability to analyze and articulate data trends both visually and verbally
- Experience presenting trends and recommendations to executive level audience and business partners
- Experience with first party fraud mitigation
- Experience with Digital Money Movement products such as Zelle, Wires, BillPay, etc.
- Ability to take initiative and work independently with minimal direction in a dynamic and constantly changing environment
- Strong root cause analysis skills to identify cause of control failures resulting in fraud vulnerabilities
- Experience developing partnerships and collaborating with other business and functional areas
- Experience building data-driven business cases for process-related improvements
Job Expectations:
- This position may be located at one of the posted locations listed below, and other locations will not be considered
- Relocation assistance is not available for this position
- Visa sponsorship is not available for this role
Locations:
- 2700 S Price Rd Chandler, AZ
- 1525 W WT Harris Blvd Charlotte, NC
Posting End Date:
22 Mar 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.