We are seeking a Lead Experience Researcher to drive high-impact experiences. This role blends qualitative and quantitative research expertise with strategic problem-solving to identify meaningful solutions that address unmet and unrealized needs. The ideal candidate will have a strong background in research design, a passion for human-centered innovation, and the ability to translate insights into actionable recommendations that advance business and experience outcomes.
The Research Consulting Lead provides expert guidance around study design, research methodology, analyses and interpretation of results. Acts as principal investigator, leading the study team from study inception to dissemination of research results. Advises leadership to develop functional strategies on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.
Key Responsibilities:
Lead Research Engagements: Design and execute mixed-method research (qualitative and quantitative) to deeply understand patient, member, and associate experiences.
Root Cause and Opportunity Analysis: Investigate underlying drivers of key business challenges, surfacing unmet and unrealized needs.
Insight Synthesis: Translate research findings into clear, actionable insights that inform experience strategy, product design, and operational decision-making.
Strategic Problem-Solving: Partner with cross-functional teams to co-create solutions, identifying opportunities that align with organizational strategy, end-to-end journey transformation and deliver measurable impact.
Thought Partnership: Serve as a consulting partner to leaders and stakeholders, guiding them through the research-to-action process.
Measurement & Impact: Recommend success metrics and help establish measurement frameworks to evaluate the effectiveness of implemented solutions.
Why Join Our Team
As a Lead Experience Researcher, you’ll play a pivotal role in shaping experiences that improve health outcomes and transform how care is delivered. You’ll work on high-visibility projects that drive organizational learning, accelerate decision-making, and directly impact the lives of the people we serve.
Required Qualifications
Bachelor’s degree
A minimum of five years' experience successfully applying experience research methods to design differentiating products and services
Experience planning, developing and conducting quantitative and qualitative research
Working experience with human-centered design methodologies including design thinking or comparable iterative methodologies
Knowledge of service design, social science, behavior change, perception, cognition, task analysis, experimental design, and statistics
Experience applying insights to shape strategies, programs, or products.
Expertise in a range of research methodologies (in-depth interviews, surveys, journey mapping, statistical analysis)
Experience leading or participating in service design and/or service blueprinting
Preferred Qualifications
Master’s degree in social science or healthcare strongly preferred (e.g., anthropology, health services research, psychology, public health, or social work)
Experience with Agile Methodologies
Experience informing zero to one experiences
Additional Information
Remote role
Must work central or eastern hours; 8-5 Monday-Friday
Travel – Intermittent, approximately 1x per quarter
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 03-01-2026
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.