Lead - Diagnostic Support Services

Job Summary:

Leads team members of diagnostic support services by demonstrating advance knowledge of job responsibilities.

Job Description:

The Lead - Diagnostic Support Services provides day-to-day leadership and support to team members while ensuring efficient operations, high-quality service delivery, and alignment with organizational goals. This role serves as a subject matter expert and resource, promoting teamwork, accountability, and continuous improvement within the department.

Responsibilities:

• Assists with the development, implementation, and evaluation of departmental policies and procedures.
• Provides mentoring, monitoring, coaching, and evaluation of team members’ performance, with a focus on productivity and quality management.
• Serves as a positive role model by fostering teamwork, collaboration, and a supportive work environment.
• Assists with coordinating services, prioritizing assignments, and managing workflow to ensure operational efficiency.
• Promotes situational decision-making and problem-solving to address day-to-day challenges.
• Performs core responsibilities of the Patient Scheduling Representative role, including scheduling and patient support functions.
• Completes charge entry and correction, billing reconciliation, and internal auditing tasks.
• Provides guidance to team members and assists in resolving complex or escalated issues.
• Supports continuous improvement initiatives and adherence to organizational policies and procedures.

Qualifications:

• Prior experience in patient scheduling, healthcare support services, or a related role required.
• Previous leadership or lead experience preferred.
• Strong knowledge of scheduling systems, billing processes, and healthcare operations preferred.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities and support a team in a fast-paced environment.

Scheduled Weekly Hours:

40

Scheduled Work Shift:

Variable (United States of America)

Job Exempt:

No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

• Employees have access to industry-leading leave for new parents.

• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.

• Tuition Reimbursement is available to all employees to further develop skills and career.

• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability  Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .