Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Summary:
We are seeking an experienced Lead Developer with a strong background in Node.js, Python, and AWS to join our innovative engineering team at Genesys. The ideal candidate will bring at least 8 years of hands-on experience in designing, developing, and delivering scalable, secure, and high-performance backend solutions that power intelligent customer experiences.
As a technical SME, you will own the full software development lifecycle — from architecture and design to implementation, testing, and deployment. You will collaborate closely with cross-functional teams to ensure our platforms remain reliable, performant, and cost-efficient while driving best practices in cloud-native development.
Software Development: Design, develop, and maintain high-quality backend services and APIs using Node.js and Python.
Cloud Architecture: Architect, build, and deploy cloud-native solutions on AWS, leveraging services like Lambda, EC2, S3, RDS/Aurora, DynamoDB, API Gateway, SQS/SNS, and CloudWatch.
System Design & Scalability: Lead the design and implementation of scalable, fault-tolerant, and high-performance systems.
Security & Compliance: Implement security best practices across code, infrastructure, and deployment pipelines.
Leadership & Collaboration: Mentor team members, contribute to architecture decisions, and work closely with stakeholders across engineering and product teams.
Required Skills & Qualifications
Bachelor’s degree in Computer Science, Software Engineering, or equivalent professional experience.
8+ years of professional software development experience, focused on backend systems.
Expert-level proficiency in Node.js (Express.js, NestJS) and Python (Flask, Django).
Proven, hands-on experience with AWS cloud architecture — deep understanding of compute, storage, database, and serverless services.
Strong problem-solving, debugging, and analytical skills.
Experience with contact center reporting is an advantage.
AWS Certification (Developer or Solutions Architect) preferred.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.