Lead Data Center Operations Specialist (Local)

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VUMC IT Data Operations Center

Job Summary:

The Lead Computer Operations Specialist serves as the primary point of contact during their scheduled shift within our 24x7 IT Operations Center. This role is pivotal in training team members, ensuring adherence to departmental standards, and executing all Moves/Adds/Changes (MACs) within the Data Center. The Lead Specialist operates within a standard ticketing system, providing clear, timely, and appropriate communications. Under the direction of the Operations Supervisors and/or Operations Manager, the Lead Specialist performs these activities in accordance with Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting quality and quantity requirements. They are responsible for maintaining the data integrity of all assets in the Data Center. This position oversees the day-to-day operational needs of data center facilities in a 24x7 operating environment, ensuring the proper operating conditions for all IT processing and network equipment to guarantee 100% uptime for all systems. Additionally, the Lead Specialist provides remote hands support for any requests requiring actions throughout all of the Data Center locations, including but not limited to server/network equipment racking, provisioning power for new rack installations, data/storage cabling, and hands-on support for problem resolution.

(Note: this role shift could be either days or nights - To be determined)

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KEY RESPONSIBILITIES:

• Execute & coordinate MACs (Moves/Adds/Changes) for data center devices, infrastructure, and cabling while following Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies. 

• Prioritize workloads, communicate roadblocks, and collaborate in alignment with VUMC and the Data Center's mission.

• Lead your scheduled shift and collaborate with other leads to ensure daily operations remain aligned with organizational needs/priorities.

• Ensure customer needs are met and identify issues and areas for improvement. 

• On-Call, Vacation, and Sick Coverage as needed. 

• Coach and mentor team members on continuous improvements, processes, job functions and resolution skills. 

• Responsible for overall site readiness and cleanliness. 

• Create, manage, and maintain thorough documentation of IT assets, chain of custody, and shipments. 

• Track, audit, and update data center & IT assets within Data Center Infrastructure Management (DCIM) software.

• Monitor all data center critical facility systems: fire suppression, water infiltration, air cooling, and power.

• Collaborate with internal and external parties to assist in critical facility system incident response.

• Facilitate communications & notifications during major incidents (critical application outages). 

• Other duties as assigned  

TECHNICAL CAPABILITIES
• Data Replication (Novice): Possesses sufficient proficiency to define data replication requirements. Has basic knowledge of data replication software, such as Sybase replication server and Data Propagator. Generally works under the direction of others while accomplishing assignments.
• Data Planning (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate the skill in practical applications of moderate difficulty. Generally works under the direction of others while accomplishing assignments. Has retained equivalent knowledge from past experience. May have successfully completed in-depth training in core components of the skill.
• Computer Equipment Operations (Novice): Demonstrates the ability to operate the equipment using all basic functions. Is trained, certified and/or licensed in equipment usage. Adheres to equipment safety and environmental compliance standards and practices. Performs preventative and minor maintenance functions. Conducts pre-operational inspections and completion of equipment log books. Documents any equipment malfunctions or unsafe conditions.
• Data Warehouse Access and Reporting (Novice): Possesses sufficient fundamental proficiency to successfully access information and prepare reports of moderate difficulty. Has demonstrated knowledge of basic databases and other sources of information to design and present reports.

About the Department:

VUMC IT

VUMC IT provides hardware, software and service solutions for the entire Medical Center. With over 40,000 workstations in the Medical Center, our teams can assist not only with hardware support, but also software and application support and services to enhance security and protection of your information. 

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Plans and sets own objectives to deliver against responsibilities that have a direct impact on the near term results of a system or institution. * Problem Solving/ Complexity of work: Solves highly complex problems and recommends solutions that may have broad impact to the function.* Breadth of Knowledge: Viewed as the technical expert at VUMC within a professional area and a broad knowledge of other professional areas. * Team Interaction: Leads complex project teams; coaches and guides team members and develops strategy for project execution.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Acts upon constructive feedback from all levels of the organization and initiates strategies to develop talent in others. - Builds and Maintains Relationships: Leverages relationships and insight to forecast potential future needs and influence delivery of work to exceed expectations. - Communicates Effectively: Anticipates difference audience concerns, styles and finds mutually beneficial solutions across conflicting and sensitive issues. Delivering Excellent Services : - Serves Others with Compassion: Demonstrates in-depth knowledge of broad-based issues and considers the interests of others to improve satisfaction of services. - Solves Complex Problems: Critically evaluates complex information and identifies trends/risks to make recommendations to improve processes across areas. - Offers Meaningful Advice and Support: Provides ongoing feedback and development discussions to motivate and support team members to maximize performance. Ensuring High Quality : - Performs Excellent Work: Anticipates problems or obstacles which may interfere with quality standards and develops plants to ensure area's quality standards are met.- Ensures Continuous Improvement: Routinely draws upon valuable learning from others, past experiences, and new information to determine key opportunities. - Fulfills Safety and Regulatory Requirements: Develops appropriate corrective actions for unsafe environments in order to ensure operational and safety compliance. Managing Resources Effectively: - Demonstrates Accountability: Identifies potential obstacles to goal achievement and develops solutions to address those obstacles. - Stewards Organizational Resources: Creates the appropriate systems and processes to effectively manage resources. - Makes Data Driven Decisions: Applies in-depth knowledge of data to recommend and implement new approaches to improve decision making capabilities. Fostering Innovation: - Generates New Ideas: Identifies opportunities and leads development of new initiatives that create value across areas. - Applies Technology: Creates the energy and drive for self/others to identify and leverage technology in new, innovative ways to drive greater efficiencies. - Adapts to Change: Anticipates the change process and clearly communicates impact on others/own team(s), assisting them in embracing the change.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

1 year

Education:

Bachelor's

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.