Lead CX/UX Designer (Health - UpToDate Expert AI) – Hybrid (ET/CT) R0053045

Lead CX/UX Designer (Health - UpToDate Expert AI) – Hybrid (ET/CT) R0053045 | DXG | UX/CX - Wolters Kluwer DXG U.S., Inc. 

Team & Role

The UpToDate Expert AI team is a cross-functional group of designers, researchers, engineers, and clinicians working at the forefront of healthcare innovation. We're building our flagship application, UpToDate Expert AI, to redefine how clinical knowledge is accessed and applied at the point of care. Our team thrives on collaboration, curiosity, and a shared mission to empower clinicians with intelligent, intuitive tools that improve patient outcomes. You will help lead efforts to establish a cohesive design vision and culture as we expand UpToDate Expert AI’s capabilities and deliver intuitive experiences across multiple platforms and touchpoints.

About Us: https://www.wolterskluwer.com/en/solutions/uptodate

Hybrid: Eight days a month we come together in the closest ET/CT local office within 50 miles to experience the value of connecting with colleagues. You will report to the Director, CX/UX Design, and work under the leadership of the VP, User Experience & Design. This role is a part of DXG | UX/CX - Wolters Kluwer DXG U.S., Inc. |  Please view the site office location directory for potential office preferences nationwide. http://bit.ly/Find_A_WK_Office  | #LI-Hybrid

If you’re looking to grow your career while making a tangible difference in healthcare, we want you on our team.

Apply now with your resume, portfolio, and a brief summary of why you’re excited about this opportunity.

Your Portfolio

• Your portfolio should demonstrate a track record of developing useful and intuitive interfaces
• You should be prepared to speak about the processes used to develop your solutions and the specific role that you played in these processes

Required Job Qualifications

• 10 years of experience working as a Lead UX designer – ideally within an agile environment
• Familiar with principles of Lean Product and Lean UX
• Hands-on experience building mobile web and native apps
• Ability to build trusted relationships and act as a liaison among the UX, product, clinical, and technology teams to ensure standards of excellence are met
• Ability to work with limited guidance and make decisions independently is a must
• Bachelor's degree (BA) from a four-year college or university (or equivalent) in Interaction Design, Product Design, Industrial Design, Human Computer Interaction, Communication & Multimedia Design/Media Technology, Information Architecture or related field

Technical Skills

• Experience working with design systems and familiar with creating UX patterns
• Experience adhering to WCAG compliance and standards
• Mastered design software such as Figma and Adobe Creative Suite
• Knowledge of agile software development processes and experience with requirements management and complex projects
• Solid understanding of HTML5 and CSS3

Preferred Job Qualifications

• Strong understanding of the healthcare ecosystem, particularly in payer and provider sectors and experience offerings preferred
• Agency experience is highly preferred
• Have a deep understanding of typography, color, layout and motion design principles
• Passionate about design, emerging technologies and problem solving
• Both a self-starter and team-oriented, with a willingness to teach and learn; open to feedback and welcomes constructive criticism
• Excellent English verbal and written communication skills
• Experience working in distributed, collaborative teams

Additional Information

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Full details of our benefits are available:

🔗 https://www.mywolterskluwerbenefits.com/index.html

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.