With competitive pay, great benefits, and endless opportunities, working for Denver International Airport means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN’s diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.
The City and County of Denver offers a competitive salary commensurate with education and experience. The starting target salary range for this position is $86.604 to $112,000. We also offer generous benefits for full-time employees which include but are not limited to:
Competitive medical, dental and vision plans effective within 1 month of start date
Accrue 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
Short-Term and Long-Term Disability
CARE Bank, Family Leave Benefits
Employee Assistance Program, Employee Volunteer Program
EcoPass (unlimited free RTD bus/train rides)
Learning and Development Opportunities; Courses and Career Development Resources
The Culture & Strategy Division is currently seeking an influential and passionate leader to join the team as a Lead Continuous Improvement Facilitator. As part of the DEN Chief of Staff portfolio, the Culture & Strategy Division is responsible for leading DEN’s efforts in the following areas impacting the entire organization, including our stakeholders: (1) Strategy & Innovation; (2) Airport Access & Business Opportunity; and (3) Strategic Outreach & Engagement.
As the Lead Continuous Improvement Facilitator, you will lead cross-divisional problem-solving workshops to advance DEN’s long-term strategic plans, Vision 100 and Operation 2045. Reporting to the Manager of Continuous Improvement within the Strategy and Innovation team, you will strengthen operational performance by facilitating high-impact improvement efforts, delivering training and providing limited coaching to help leaders apply continuous improvement practices in their day-to-day work.
Responsibilities and duties of the position may include, but are not limited to, the following:
Lead and facilitate cross-divisional problem-solving workshops, guiding teams in applying structured continuous improvement methods to address enterprise-level challenges aligned with Vision 100 and Operation 2045 priorities.
Oversee the Innovation Champions program, providing strategic direction, coaching support, and structured guidance to certified Green and Black Belts as they coach employees through improvement initiatives, while also serving as an internal consultant to leaders to help them apply continuous improvement practices and extend these methods across their teams and daily operations.
Develop and deliver training and education on Continuous Improvement methodologies, including leading the DEN Black Belt Certification Program in tandem with the Denver Peak Academy, which teaches employees to solve problems using DEN’s 4-Step Improvement Framework.
Access and analyze data to identify trends, measure outcomes and drive improvements that align with organizational goals. Leverages data-driven insights to support a culture of continuous improvement across DEN.
Provide follow-up after events to monitor planned improvements, and use appropriate measurement and analysis to document progress and results through accurate data indicators.
Incorporate equity, diversity, inclusion, and accessibility principles into continuous improvement efforts to ensure outcomes are inclusive and reflect the value of all stakeholders and perspectives.
This role primarily operates on-site at Denver International Airport in state-of-the-art facilitation spaces or at our Gateway office (4347 Airport Way), with occasional work at other City locations. Employee parking will be provided.
Facilitators follow a hybrid schedule, typically on-site three days per week, with flexibility based on workshop or training needs. Remote work must be performed within Colorado.
Schedules are subject to change based on operational need.
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate will also have the following skills and experience:
Proven ability to lead and facilitate complex problem-solving sessions, including teaching, coaching, and/or guiding complex enterprise workshops, with a consistent record of driving impactful outcomes.
Adaptability to a wide range of operational environments across DEN’s diverse and fast-paced landscape.
Strong interpersonal skills with the ability to relate to employees in many different professions and levels.
Ability to build trust, maintain focus, and create an environment where all participants feel comfortable contributing.
Experience gathering and analyzing various data sets to drive informed decision-making and action
Willing and able to travel to various locations, both on-site and offsite, as required
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
Education requirement: Bachelor's Degree.
Experience Requirement: Three (3) years of professional level experience consulting with management providing expertise in process improvement techniques to achieve department/agency objectives which includes applying organization and business knowledge to market and communicate the benefits of Continuous Improvement and operates with substantial latitude for independent action or decision.
Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of posthigh school education. Additional appropriate education may be substituted for the minimum experience requirements.
License/Certifications: None
FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Denver International Airport is a 24/7/365 team operation. If staffing challenges arise, weather conditions warrant, or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (including nights, weekends, and holidays).
Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
To ensure your application receives full consideration, please submit both a resume and a cover letter. Applications that include a cover letter will be prioritized during the review process.
This position is expected to stay open until 12/31. Please submit your application as soon as possible and no later than 11:59pm on 12/30 to ensure consideration.
Internal Candidates Only: Please note that probationary employees are not eligible to apply to open positions until they’ve successfully passed probation. Please only apply if you have already passed probation.
Job Profile
CA3109 Continuous Improvement SpecialistTo view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
UnlimitedPosition Salary Range
$84,604.00 - $139,597.00Target Pay
$86.604 to $112,000; Based on Education and ExperienceAgency
Denver International AirportRedeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
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