Lead Community Manager

The Role and Team:

The Lead Community Manager India will be responsible for building, shaping, leading and expanding the Celonis Community in the region. This role is pivotal in creating and fostering a vibrant and engaged academic, customer and partner community to connect, learn in-demand skills, and share their knowledge of the Celonis platform. The successful candidate will have a passion for community building and ensure a unified and engaged experience across all community touchpoints within the extremely important market of India where a large portion of our Celonis users is located. 

As part of the newly formed Global Community Engagement team, the candidate will translate global strategies to the local market, shape global and local community experience and make Community Engagement a decisive component for customer success. The Community Engagement team resides in the GTM Marketing team. Also included are Regional Marketers, Partner Marketing, Customer Experience, Digital Marketing and Marketing Operations. This team thrives on cross-functional collaboration working as one team with all of our Celonis colleagues, solving problems, bringing new ideas to life and obsessing over customer value. People are empowered to do their best work, think with a growth mindset and build their careers with Celonis.

The work you’ll do:

• Build and execute the regional offline and online community plan working closely with the Regional GTM leaders (Sales, Value Engineering, Services, Partner) to understand business goals and priorities, driving execution through all contributors.
• Create and facilitate vibrant regional user communities, providing support and resources to enhance member engagement and value. 
• Create relevant regional online communities to continuously stay in touch with customers and create and implement programs that encourage community members to share their experiences, product knowledge, and best practices.
• Work closely with VE, Marketing, Ecosystem, Services, and Product teams to ensure that community activities align with product updates, customer needs, and company initiatives.
• Works closely with regional partner managers to increase awareness in local markets and drive partners to participate in the community.
• Support regional and global events, ensuring they align with the community’s goals and contribute to the overall growth and engagement of the network.
• Create and curate content to tell the Celonis Changemaker story, showcasing success stories and thought leadership as well as overseeing the creation of engaging content that helps educate and inspire community members.
• Communicates effectively and enables the regional sales and partner teams on community plans, events and results. 
• Align with the global community team to share best practices and improve the global program 

The qualifications & experience you need:

• 7+ years of experience in customer/partner facing roles, digital engagement, or a related field preferably in a tech or SaaS environment.
• Degree in marketing, communications, business, or related field
• Proven track record of building and scaling successful communities, preferably in a tech or SaaS environment.
• Strong strategic thinking and planning abilities, with a focus on driving growth and engagement.
• Strong stakeholder management and collaboration skills with the ability to inspire and steer cross-functional teams.
• Ability to think strategically, prioritize tasks, execute with attention to detail, and consistently meet deadlines
• Creative, innovative, and proactive in identifying opportunities to enhance the community experience.
• Strong presentation skills and confidence in communicating with cross-functional leaders 
• Advanced English language skills.
• Willingness to travel within the region for customer-facing community events.