The Lead Clinical Site Ambassador is accountable for the strategic and operational oversight of investigational site management and monitoring activities across assigned clinical studies or programs. This role ensures that clinical trials are executed with high quality, regulatory compliance, and operational efficiency, in alignment with global clinical development strategies. Operating within a matrix environment, this role partners with internal stakeholders and external service providers to develop and implement study-specific oversight plans, monitor site performance, and proactively identify and mitigate risks. The role is pivotal in maintaining sponsor oversight, validating the effectiveness of study and site-level activities, and ensuring that monitoring plans and tools adequately address protocol-specific risks.
This role plays a pivotal role in building and managing meaningful productive relationships with KOLs and key investigator sites and is eligible for remote consideration.
Clinical Oversight & Compliance
• Responsible for operational oversight of the site, site health and monitoring activities
• Support QA audit and inspection planning, and implementation of CAPAs as needed
• Identify and proactively mitigate site-level risks impacting recruitment, retention, data quality, or compliance, in partnership with CROs.
Study Delivery Support
• Provide study support on escalated site issues related to study delivery by coordinating communications and resolution efforts
• Support sites in understanding study expectations, timelines, and required deliverables
• Be accountable for effective site recruitment planning and delivery, consistent with global and/or country plan and local targets in collaboration with CROs
• Responsible for enrollment support and ensure progress by responding to recruitment issues from investigators/CROs
Site Relationship & Engagement
• Build and maintain strong, trusted relationships with investigators and site staff – Face of CSL
• Serve as the sponsor primary point of contacted for assigned studies
• Understand site capabilities, constraints, and strategic priorities to improve site engagement and long-term collaboration
• This role will require travel to Investigator Meetings, Investigator sites and CROs. Anticipated travel >50%.
Continuous Improvement & Site Experience
• Collect feedback from sites and advocate for process simplification and burden reduction internally
• Identify opportunities to improve study materials, and operational processes
• Represent the “voice of the site” in cross-functional discussions and initiatives
Feasibility & Site Selection
• Provide local site intelligence to feasibility teams
• Support site development
Qualifications and Experience Required:
At minimum, bachelor’s degree or equivalent in life science, nursing, pharmacy, medical laboratory technology, or other health/medical related area preferred. (Other degrees and certifications considered if commensurate with related clinical research experience (e.g., diploma or associate degree RN, certified medical technologist).
• A minimum of 10 years’ relevant clinical research (or related) experience within the pharmaceutical industry.
• Previous experience in leading and managing a team of professional staff.
• A solid understanding of the drug development process, and specifically, each step within the clinical trial process.
• Experience in site management and monitoring and overseeing large and/or complex global clinical trials.
• Robust budget forecasting and management experience.
• Thorough knowledge of ICH guidelines/GCP and its applicability to all stages of the clinical development process
Competencies
• Demonstrated ability to lead teams and work in a fast-paced team environment.
• Experienced in working within a Matrix Environment and ability to work through interpersonal difficulties and resolve conflicts with a Matrix Environment
• Successfully demonstrated the ability to mentor and coach others through peer-to-peer interactions and to develop reporting personnel to grow in complex clinical project management capabilities.
• Ability to evaluate, judge and make decisions regarding staff. Ability to teach/coaching and setting an example of ‘best practice’.
• Excellent interpersonal and decision-making skills.
• Demonstrates innovation. Possesses drive, energy, and enthusiasm to deliver the program objectives.
• Skilled at independently navigating new or novel indications, study/program approaches, and unique challenges.
• Excellent understanding of all tasks involved in a clinical development program(s) from developing a protocol through to finalizing a clinical study report.
• Ability to plan and ensure execution and completion of clinical program(s) to the highest ethical and scientific standards.
• Extensive and comprehensive knowledge of ICH guidelines/ GCP, Maintains current medical/scientific/regulatory knowledge.
• Demonstrated project management skills including simultaneous management of multiple projects. Possesses excellent planning, time management & coordination skills.
• Demonstrated ability to problem solve and use clear judgment in relation to interactions with external parties, timelines, and complex clinical programs.
• Excellent written and oral communication skills and maintains computer literacy in appropriate software.
CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.
CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.
To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.
Our Benefits
For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.
You Belong at CSL
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.