Lead Client Services Projects (Aven Hospitality Solutions)

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Location: Bangalore, India

Work Model: 4 days per week in office, flexible when required

Office Address:

Reports to: Director of Service Delivery, APAC

About Aven

Aven is a global hospitality technology company powering the future of hotel commerce. As we enter a focused phase of transformation and modernization, we are building scalable AI-enabled platforms while elevating global service delivery standards.

India serves as a critical delivery hub within APAC and is expected to set the benchmark for scalable, disciplined, and modernized service delivery.

Role Overview

This is a player-coach leadership role.

The Service Delivery Manager will personally lead complex, high-impact programs while elevating the capability, confidence, and commercial maturity of the broader delivery team.

Approximately 50 percent of the role is dedicated to direct program leadership, with the remaining focus on team capability development and delivery modernization.

This structure is intentional. Standards are set through execution as well as leadership.

Primary Responsibilities

Team Capability Leadership

• Lead and develop the India delivery and implementation team
• Set clear performance standards and delivery expectations
• Raise standards in communication, stakeholder influence, and consultative engagement
• Coach team members to articulate product value and business outcomes
• Embed accountability, resilience under pressure, and a prevention-over-firefighting culture
• Build bench strength and succession readiness within the team
• Establish repeatable governance frameworks and measurable performance standards

This role balances direct engagement in delivery with building systems and people capability that reduce dependency over time.

Direct Program Leadership

• Personally lead complex, high-impact implementations and strategic initiatives, particularly for key customers
• Act as senior delivery lead for priority or high-visibility accounts
• Drive structured governance, executive-level reporting, and disciplined risk management
• Anticipate and resolve systemic delivery risks before escalation
• Ensure delivery outcomes align with commercial objectives and long-term account value
• Model high standards of professionalism, preparation, and client engagement

Driving Delivery Excellence

These expectations apply across both capacity areas and define how delivery will evolve as Aven scales.

1. Delivery Modernization & AI Enablement

• Identify opportunities to reduce manual overhead and standardize workflows
• Introduce automation and AI-enabled tools into reporting, documentation, risk tracking, and planning
• Drive adoption of dashboards and data-driven delivery management
• Continuously improve delivery operating models and templates
• Lead the team toward AI-enabled project workflows within 8–12 months
• Demonstrate measurable productivity gains through process improvement and automation

2. Commercial & Product Advocacy

• Act as a trusted advisor in client engagements
• Confidently articulate Aven’s product capabilities, differentiators and commercial value
• Elevate delivery conversations from activity-based reporting to outcome-based value
• Strengthen stakeholder confidence through credible executive engagement

3. Regional & Cross-Functional Leadership

• Drive local delivery excellence initiatives in India
• Contribute to APAC and global delivery transformation programs
• Partner closely with Product, Commercial, Technology, and Support teams
• Represent India delivery capability in regional leadership discussions
• Align local execution with global best practices while tailoring to regional needs

What Success Looks Like (12–18 Months)

• Consistent governance applied across major programs
• Reduced reactive escalations through proactive risk management
• Clear KPI visibility and structured reporting cadence
• AI-enabled workflows embedded into core delivery processes
• Stronger executive stakeholder confidence
• Visible bench strength within the India team

What We Are Looking For

• 5-10 years of experience in enterprise technology delivery environments, with progressive responsibility in complex program execution
• Experience leading multi-workstream implementations with executive stakeholder exposure
• Demonstrated involvement in delivery modernization, governance improvement, or transformation initiatives
• Experience mentoring or leading delivery professionals
• Strong commercial awareness and ability to connect delivery execution to business outcomes
• Executive-level communication capability

Preferred

• Experience integrating automation or AI into delivery workflows
• Exposure to dashboard-driven or data-informed delivery management
• Experience operating in global or multi-region organizations
• Salesforce or CRM platform experience
• Hospitality or travel technology exposure

Why Join Us

This role offers the opportunity to shape and elevate one of Aven’s most critical global delivery hubs during a period of transformation and modernization. As Aven scales, this position is expected to evolve into broader regional leadership opportunities for those who demonstrate impact.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.