Lead Client Care Associate (Veterinary Receptionist)

Salary: £12.88 per hour (£18,753.28 per annum)

Location: Village Vet, Longstanton, Cottenham

Job Type: Permanent , Part-time

Hours: 28 hours per week

We are looking for an inspirational lead for our Longstanton and Cottenham front of house teams

The Lead CCA will help to develop and line-manage the front-of-house team at our Longstanton and Cottenham branches, improve internal processes and drive growth in the community, leading by example a small team of dedicated CCAs

Your role and responsibilities

• Manage and deal with appointment bookings in a professional and efficient manner

• Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service

• Support the business with a range of administrative duties

• Show awareness of financial control within the practice and follow up with clients for outstanding payments

• Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled

• Ensure that a high standard of client care is maintained at all times within the team

• Work closely with your veterinary team and neighbouring branches

• Maintain accurate stock rotation/replenishment, thereby avoiding products going out of date.

• Assist with the management of the pharmacy, including unpacking orders, stock rotation and environmental temperatures

• Serving customers and taking payments, advising customers on products and services

• Banking duties

Your leadership role and responsibilities 

• Be responsible for the management of the branch and the client care team.

• Strong leadership and exceptional communication skills.

• Promote a conducive and supportive working environment.

• responsible for the day-to-day running of the branch including adherence to statutory checks, administration and stock management

• Collaboration with all of the practice teams, including clinicians and clinical support staff, is essential to succeed in this position.

• Build relationships with the clients, demonstrate empathy and facilitate in delivering an excellent level of service at every touchpoint.

• Be a presence within reception, lead by example by engaging with clients and their pets.

• Ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person.

• work closely with the Senior leadership team to ensure that practice development changes are communicated and implemented

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave

• Career progression opportunities

• Staff discount schemes

• Life Assurance

• Enhanced sickness pay

• Enhanced equal family leave

• E-car salary sacrifice scheme

• Employer contribution pension scheme

• Wellness program including:

• Employee assistance program

• Eyecare voucher scheme

• Free annual Flu jab Cycle to work scheme

• Recruitment referral reward scheme

About Us

We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.

Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.

Village Vet Longstanton is a busy, friendly veterinary practice with a personal feel and strong community connections. We pride ourselves on the service provided to our loyal clients.

For more information, please contact Jo Brown jo.brown@villagevet.co.uk