Lead Business Systems Analyst

Lead Business Systems Analyst

What is the opportunity?

As Lead, Business Systems Analysis in Personal Credit Technology within T&O, you will lead the Business Systems Analysis function for the Adjudication and Fulfillment platform modernization initiative. You will serve as the primary liaison between business stakeholders and technical teams, ensuring that technology solutions align with strategic goals. This role combines hands-on BSA expertise with leadership and mentorship responsibilities, while spearheading the adoption of AI-driven tools and methodologies in BSA processes.

What will you do?

• Engage with business stakeholders to clarify current-state Linx system capabilities
• Work collaboratively with business teams to ensure requirement readiness before solution design phases
• Align on high-level solution design with architects and technology leads at the start of each quarter
• Facilitate technical and business discussions, documenting outcomes and decisions
• Coach and mentor BSAs on best practices in requirements documentation, intent documents, and scope alignment
• Develop team capabilities in technical/business communication and documentation standards
• Guide team adoption of AI tools and methodologies to enhance BSA productivity and quality
• Provide direct assistance to BSAs with requirement documentation and intent documents during peak periods or team absences
• Ensure continuity and quality of BSA work streams

What do you need to succeed?

Must-have

• Knowledge of RBC's mortgage acquisition processes
• Domain Knowledge: Strong understanding of Adjudication and Fulfillment processes in mortgage or lending environments
• Leadership Skills: Demonstrated ability to mentor, coach, and develop team members
• Communication: Expertise in facilitating technical/business discussions and documenting outcomes clearly and concisely

Nice-to-have

• Proven experience with Linx system and configurations
• Experience leading BSA teams or mentoring in business systems analysis roles
• Familiarity with platform modernization or systems transformation initiatives
• Experience with AI tools, generative AI, or process automation in business analysis or related functions
• Track record of driving innovation and process improvements in technical environments

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Agile Product Development, Communication, Customer Service, Customer Success, Decision Making, Group Problem Solving, Leadership, Long Term Planning, Teamwork, Time Management

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-05-082026-06-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.