Lead Business Systems Analyst (Oracle EBS)

Daily Activities

Demand & Solutioning – Oracle EBS Supply Chain (40%)

• Working with Solution teams, internal business stakeholder, clients and 3rd party IT and business supplies i.e. 3PL and Couriers.
• Run structured demand intake with LATAM business stakeholders (e.g., Inventory, Logistics, Procurement Order Management) to capture clear, testable functional requirements.
• Perform solution triage to determine configuration vs. custom development (CEMLI), documenting rationale, impacts, and regression considerations; ensure adherence to Assurant change and control requirements for EBS.  
• Produce/oversee functional designs, acceptance criteria, and traceability from business requirement → configuration/development → test → deploy → hyper care.
• Understand business requirements and evaluate core and non-core configuration products in Oracle EBS.                               
• Responsible for facilitating interventions that favor the transfer of information and clarification of doubts.
• Interact and analyze the product description of our final clients with the intention of making a correct initial analysis of the requirements.

Delivery Governance – Outsourced Development (30%)

• Plan and manage work packages for the outsourced development partner: backlog, estimations, sprint goals/milestones, and acceptance.

• Enforce engineering hygiene (coding standards, peer review, unit tests), and ensure non‑functional needs (performance, reliability, supportability) are captured early. Coordinate SIT/UAT; ensure deployment plans align to EBS downtime windows, controls, and post‑release validation steps.

• Maintain strong governance around change, release, and deployment processes, ensuring stability in highly regulated financial environments Participate in multiple projects simultaneously.                                     

• Conduct monitoring meetings for assigned projects.           
                                   .

Run & Vendor Management – MSP (Operations & CSI) (20%)

• Act as primary IT relationship owner for the EBS MSP across LATAM; hold the MSP accountable to contractual SLAs, monthly reporting, and service improvement.

• Proactively identify and implement Continuous Service Improvements (CSI): stability, incident reduction, alerting/observability, and release cadence optimization.

• Ensure adherence to EBS production controls, including concurrent job monitoring, incident handling in ServiceNow.
   

Compliance, Risk and Control (10%)

• Embed control requirements in designs and changes (access, PAR dependencies, SoD, change approvals).

• Maintain audit‑ready artefacts for internal/external reviews. Ensure that Oracle usage is inline with Oracle entitlements.
   

Basic Qualifications

• Oracle EBS (R12.x) hands‑on functional expertise in Supply Chain (e.g., Inventory, WMS/MSCA, Purchasing/iProc, Order Management, BOM/WIP) with proven ability to decide config vs. customization and guide delivery.

• Demonstrated leadership managing outsourced development teams (near/offsore) and MSPs, including SLA governance, service credits, and CSI programs.

• Solid understanding of production control processes for EBS (concurrent jobs, incident workflows, ServiceNow integration).

• Experience coordinating cross‑functional testing and releases for EBS upgrades or large deployments.

• Strong stakeholder management across business (SCM/Operations/Finance) and IT towers.
   

Core Competencies

• Business Analysis & Solution Design: turn functional needs into robust, supportable EBS solutions.

• Vendor/Contract Management: interpret SOW/MSA; enforce SLAs and improvement plans.

• Delivery Management: plan, prioritize, and land outcomes on time with quality.

• Risk & Controls Mindset: design‑time controls, deployment discipline, and audit‑readiness for EBS.

• Communication: concise executive updates; facilitation across business/IT; bilingual a plus.
   

Education & Certifications

• Bachelor’s degree in IT/Engineering/Business (or equivalent experience).

• Desirable: Oracle E‑Business Suite Certifications (SCM/Financials), ITIL Foundation, Agile (Scrum/PSM), or PMP/Prince2.

• Deep understanding of ITIL best practices, operational frameworks, and service management tooling.

• Experience of working in insurance/mortgage industry will be a differential

• Experience of working in large multi-national organisation desired

• Experience of software delivery to both on-premises, cloud, and hybrid environments

• Experience of regulatory compliance, risk frameworks, audit standards, SOC2, ITGC, ISO27001, ISO22301, PCI Experience of Privacy, GDPR etc within the context of IT solution and operations.

Benefits