Lead Brand Specialist

Hiring Company:

Delicatessen Services Co., LLC

Overview:

The Lead Brand Specialist plays a key role in developing new customer relationships while maintaining service levels with an existing customer base and is responsible for customer deliveries, warehouse operations, and in-store activities for our retail and foodservice customers. The Lead will assist the General Manager and Warehouse supervisor with day-to-day operations, including team scheduling, routing, training, supply/equipment ordering, and fleet maintenance. We are looking for individuals with a passion for providing excellent customer service and building internal and external contacts. They should excel at working both independently and as members of a team.

Job Description:

Essential Functions

Brand Artist

• Itemized check-in of delivered goods with a customer representative
• Complete bi-weekly customer inventory
• Create bi-weekly orders based on established inventory levels
• Pull credits, create out of date memos, and issue customer credits
• Complete merchandising resets and recommend opportunities for cross-merchandising

Brand Coach

• Complete one on one training with employees, including exceptional customer service, on the job safety procedures, safe driving practices, rotation procedures, and merchandising standards
• Complete assigned Go-Spot-Check missions
• Ability to communicate effectively with team members, colleagues, and supervisors across multiple means of comm, including phone, group messaging apps, email, and in-person
• Understanding of route operations and logistics
• Ability to attach reasonable expectancy of tasks to normal operations and problem-solving

Brand Steward

• Delivery of perishable goods to customers

• Monitor truck maintenance schedule and necessary coordinate maintenance
• Understanding of "Full service" and "Drop & Go service" – Boar's Head merchandising standards, FIFO rotation, the difference between "working showcase" and "showcase," rotation standards of key accounts
• Proficient in understanding receiving processes/procedures for each customer as well as their effect on the back of house
• Complete additional activities or special projects as assigned

Additional Skills:

• Equipment and supply inventory management
• Proficient in DOT logging procedures
• Ability to meet daily and monthly deadlines consistently
• Efficient time management and the ability to multitask

Minimum Requirements

Physical Requirements

• Ability to stand for a minimum of 4 hours
• Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl
• Ability to lift or carry objects weighing up to 100 lbs; push or pull objects up to 1000 lbs.
• Ability to work in a refrigerated/freezer environment

Job Requirements

• High school diploma or equivalent; including basic math and reasoning
• Ability to speak and read English
• 1+ years of experience as Brand Associate or three years of experience in customer service, sales, warehouse, or similar role
• Successful mastery of Brand Associate essential functions and requirements
• Valid driver's license Class C or higher, and clean driving record
• Basic computer skills

Training and Certification Requirements (Will provide)

• Product knowledge and customer service
• Company history
• ServSafe certification
• Deli Operations
  • Slicer use, maintenance, and cleaning
  • Deli scale operation and sanitation
  • Proper slicing technique, product wrapping, and handling
• DOT compliance and Safe Driver training

Location:

Falls City Deli Provisions

Time Type:

Full time

Department:

Falls City Deli Provisions