Lead Analyst, Process Transformation

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsible for supporting specific functional / business areas in terms of information system needs

Position Objective:

According to the business changes and needs, provide a proper functional solution and effort estimation by assessing and analyzing those needs, capture and document requirements as functional specification, support the communication and delivery of these requirements with relevant parties and conduct system briefing and user training while needed.

Produce FSD (Functional Specification Document) for project at small scale, lead user interface (UI) design, write testing plan and conduct testing to ensure system implementation/ enhancement is meeting business needs.

Maintain a good relationship with customers.

Roles and Responsibilities:

• Join workshop with users to walkthrough as-is image and workout to-be proposal
• Assessing, analyzing user requirements and establishing system objectives
• Designing the system functional solution and providing its delivery cost
• Prepare system documentation, e.g. functional specification, system testing plan and user manual, etc.
• Support the communication within business parties and development team
• Work with developers to support end user acceptance testing.
• Work with Project Manager to control and follow-up user requirement change, assist PM to control the quality and progress.
• Work with business parties to confirm delivery schedule and follow up the system implementation.
• Keep active communication and good relationship with customers.
• Conduct system demonstration while needed.
• Conduct User training while needed

Minimum Job Requirements:

Education & Experience

• University degree or above in IT or related disciplines
• 5+ years of BA experience
• With technical background, able to understand and communicate with technical resource
• With PMA experience, able to assist PM on project management

Knowledge & Skill

• Good command of English both in oral and written is a must
• Conceptual   awareness   on   industry/   business   domain, relevant   IT functional products and application, etc
• Ability to identify and define requirements via multiple scenarios to assess the real business problems, and subsequently validate with business & end users for any update
• Able to understand, explain and effectively convey requirements and business scenarios to business, end users and technical teams
• Effective communication skill
• Good presentation skill/ Project management skill/ Coaching skill

Preference

•    With experience on D365 CRM is preferred
•    Insurance experience is preferred

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.