Lead Analyst, HRIT

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

• Ensure timely and quality team deliverables.
• Provide great customer service to our business clients

Roles & Responsibilities

• Supporting mainly HR applications (Workday, Service Now)
• Ensure that all cases are met within the defined SLA
• Proactive in monitoring BAU operations.
• Drive new or enhanced features to improve customer experience in using cloud solutions.
• Triage all tickets raised by users
• Contribute to the quality standards and continuous improvement of the HRIT SOPs including alignment of deliverables to business processes.

Communication Requirements

Internal:

• Works with all HRIT members to ensure the team work meets users’ requirement.
• Liaises with necessary AIA colleagues outside HRIT to ensure delivery of the functional work as required.

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Minimum Job Requirement

Education

• University / College graduate in computer science or other relevant discipline.

Experience

• Good understanding of how system works
• Posses knowledge of application developments methodologies or system configurations

Desirable Traits

• Self-starter, proactive and resourceful
• SLA familiarity and performance driven work culture.
• Solid communication skills both verbal and written.
• High level of interpersonal skills to work effectively with others.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.