About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role overview:
The Level 3 Support Specialist is responsible for providing advanced support and troubleshooting for complex issues that cannot be resolved by Level 1 or Level 2 teams working on the Planet Property Management Systems.
This role involves problem-solving skills, and collaboration with engineering teams to ensure timely resolution of critical incidents and implementation of long-term solutions.
What you will do
Act as the highest escalation point for issues within the support structure.
Recreation of issues and obtaining of necessary information to enable solution or escalation to development.
Diagnose and resolve complex issues with third party integrations.
Collaborate with development and infrastructure teams to identify root causes and implement permanent fixes.
Document solutions and create knowledge base articles
Ensure compliance with security and operational standards during troubleshooting and resolution.
Provide input for continuous improvement of support processes and tools.
Who you are
Problem-Solving: Ability to analyze complex issues and provide solutions.
Communication: Excellent written and verbal communication skills for interacting with various stakeholders.
Experience: Ideally, previous L2 / L3 experience or 3 years’ experience in Hospitality or related environment.
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.
We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.