Title: L1 Support - Spanish
Grade: B1
Location: Seville, Spain
Are you ready for the next step in developing your career at NCR Voyix? You are encouraged to grow and continue to make a positive impact to help us transform, connect and run our customers’ technology platforms. As you consider internal growth and career opportunities, be sure to reference all SuccessFinder resources, including the Career Roadmap and Career Development Workbook. These resources have been created to guide you throughout this process.
Position Summary & Key Areas of Responsibility:
- Works directly with customers to resolves recurring or standard problems
- Works directly with NCR and 3rd party Vendor technicians to resolve HW or SW problems
- Provides daily and weekly incident tracking sheets to report on the performance
- Reviews incident history to determine recurring faults
- Provides technical support and assistance to clients and businesses regarding hardware and software issues
- Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis
- Allocates engineer appointment times for jobs requiring multiple resources on-site
- Updates work orders and provide status information
- Assigns and distributes workload to meet SLA’s
- May respond to escalated calls
- Participates in product set or customer base training
- May implement remote fixes relying on the guided search for diagnosis across multiple products
- Applies troubleshooting checklists
- Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools
Basic Qualifications:
- Fluent in Spanish
- Proficiency in English is highly preferred
- Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools
- Problem-solving and analytical skills.
- Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
- High school diploma