KYC Refresh & Outreach Manager

What is the opportunity?  

As the most senior member of the Global Refresh team based in Halifax you will lead a matrix team of refresh, outreach and QC analysts as well as direct reports.  In addition to people management responsibilities, this role will play a key role with outreach escalation resolution recurring and ad hoc reporting responsibilities as required.  This role will report into the Global Refresh Management team in Toronto.

What will you do?

• Support the Global KYC Refresh process for Capital Markets, in line with global and regional regulatory requirements and processes.

• Lead a team of refresh analysts to deliver the completion of Global KYC Refresh cases effectively, providing strong stakeholder coordination and communication across Capital Market business related to client outreach

• Monitor quality and throughput of work being completed by analysts and identify issues including non-compliance and areas for improvement with respect to customer service. 

• Reporting responsibilities could include Financial Crimes weekly progress summaries, Corporate Action case progress and daily control reporting.

• Motivate and support the Halifax team in day to day refresh related work.  This includes hosting regular Halifax team meetings, promote belonging, communication and collaboration within the Halifax team. 

• Collaborate on an ongoing basis with counterparts within the Refresh leadership team, and key partners in Front Office, Client Onboarding and Financial Crimes – ensuring process and deliverables are compliant and completed effectively.

What do you need to succeed?

Must haves

• Minimum 5 years of KYC/AML Capital Markets experience with a financial institution.

• Client onboarding, KYC refresh and customer service experience,  with 3+ years of people management experience

• Ability to learn new processes and adapt quickly

• BA/BS or equivalent

• Experience working within a high paced environment with competing priorities

• Excellent communication skills (verbal & written)

• Expert knowledge of Excel, ability to manipulate data (extract, analyze) and understand output

Nice to haves

• In-depth knowledge of global KYC regulatory requirements with exposure to Canada, Europe, US, and APAC.

• Certified Anti-Money Laundering Specialist (CAMS) designation

• Advanced knowledge of CDR, Fenergo, trading and settlement applications

What is in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Opportunities to take on progressively greater accountabilities.    

• Leaders who support your development through coaching and managing opportunities.

• Flexible work/life balance options.

Job Skills

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeCAPITAL MARKETSRegularSalaried2025-12-092026-01-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.