• Validates repair sales leads and any missing information with the help of Maintenance Technician or Technical Helpdesk
• Liaises with the Maintenance Supervisor on progress of sales leads, tenders and orders
• Converts the sales lead to a tender depending on the contract coverage
• Pre-alerts customer of coming tender, makes sure we have the decision maker’s correct contact details, communicates the tender to the decision maker and makes sure the customer received it correctly
• Proactively explains the tender content and value to the customer
• Follows up with customer to check on the customers decision in a timely manner and to ensure we get the order
• Answers customers questions about the tender content, price level, discounts and scheduling
• Periodically contacts customers in relation to open tenders
• Creates the work/service order and confirms the order was received and created
• Receives and resolves customer queries and complaints about repairs forwarded from customer service
• Manages the repair sales funnel and reviews his/her targets in sales cockpit to make sure we reach our repair business target
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/