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ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters
The Salvation Army (Salvos) understands that disasters and emergencies have a destabilising and traumatic impact on those affected. Our emergency and disaster response and recovery team can provide immediate financial and practical assistance for those impacted by significant natural or man-made disasters. Our SAES services provide immediate life sustaining support and by referral to other Salvation Army wrap around services holistic care that focuses on the restoration of physical, emotional, environmental, and economic well-being.
About the role
As a Knowledge Management Specialist, this is your opportunity to develop processes and procedures that facilitate consistent best practice service delivery, develop material or collateral that support our practice, the development and implementation of a national SAES training program.
Reporting to the Program Manager, SAES, this is a full-time role contracted until November 2027 and can be based in Redfern, NSW or Blackburn, VIC.
How you will make an impact
Develop and maintain knowledge systems and processes that support consistent practice, staff training and secure management of information across the organisation.
Promote collaboration and knowledge sharing by supporting staff, coordinating training and building and encouraging teams to use shared tools and resources.
Contribute to national planning by helping design and implement frameworks, operating models and training programs that guide SAES service delivery.
Provide specialist advice to service teams on systems, processes, policy implementation, outcomes measurement and content for tenders.
Monitor sector trends, support national outcome measurement work and help leaders strengthen collaboration across SAES and wider TSA teams.
What you will bring
A Tertiary qualification in social work, welfare, community development or related field and significant relevant experience
Demonstrated knowledge and experience in Australia’s disaster or emergency management sector
Strong communication skills to share knowledge, build relationships and deliver training.
Demonstrated knowledge and experience in creating and delivering training content
Strategic thinking to align knowledge work with organisational goals.
Technical skills in knowledge and content management systems.
Project management capability to manage timelines, budgets and resources
Analytical skills and attention to detail to identify gaps, improve systems and maintain accurate documentation.
A current VIC employee Working with Children’s Check
What we offer
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:
Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
Flexible hybrid (2 days - onsite, 3 days - wfh) working arrangements.
Access to EAP and health & wellness initiatives incl Fitness Passport
Ongoing training and development opportunities that enhance on the job skills and proficiency.
Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
Conditions
Compensation is in accordance with Social, Community, Home Care and Disability Services Award Level 6
How to apply
If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration