Knowledge Management Product Advisor

As with all members of the Citi Learning team, the Learning Experience Design (LXD) Knowledge Management (KM) Product Advisor is responsible for bringing our firm’s Leadership Principles to life every day. At Citi, We Take Ownership and challenge one another to a higher standard in everything we do. We Deliver with Pride, striving for client excellence, controls excellence, and operational excellence. And we recognize We Succeed Together by valuing and learning from different perspectives to surpass stakeholder expectations.

The KM Product Advisor provides consultation to the business to drive performance outcomes and value through impactful knowledge management content and solutions. They help manage work volumes,  monitor SLA adherence, and support work prioritization in partnership with USPB stakeholders when appropriate. The KM Product Advisor helps shape and govern adherence to KM processes, tools,  and work methodologies. This position will report directly to an LXD Capability Manager.

A successful KM Product Advisor is a servant leader who excels in all forms of communication skills. This position engages USPB stakeholders at all levels, displaying influencing, negotiating, and problems solving skills; and supporting  and executing against LXD/KM strategies. They are authentic, self-aware, highly collaborative, and foster a culture that rewards being courageous and cultivating trust and psychological safety. They embrace the Citi Learning team’s purpose of igniting curiosity to fuel growth and progress and promote an Agile mindset, making personal growth and development a priority. They leverage their influence to advocate for progressive transformation and cultural shifts that accelerate adoption of Agile practices.

Responsibilities:

• Provide support to knowledge management process, throughout the request cycle, with business interactions.
• Provide direction and strategic insights to the Knowledge Management team and help remove environmental obstacles that impede work execution.
• Appropriately assess risk decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, and applying sound ethical judgment.
• Manage work volumes, monitor Service Level Agreements (SLA) adherence, and help to prioritize work for KM deliverables.
• Execute knowledge management processes such as capacity planning, internal reporting, and data analysis.
• Support onboarding of new KM business to KM technology platforms.
• Build and maintain strong relationships across Citi Learning and with existing or new business stakeholders, up to director level

Qualifications:

Candidates should have proven experience in or significant knowledge of all or most of the following:  

• Understanding of the overall Knowledge Management/technical writing content creation approaches, tools, and strategies
• Proficiency in Microsoft Office product, excelling in excel and SharePoint functionality.
• Collaboration and leadership
• Written and verbal communication
• Emotional intelligence & Decision Making
• Negotiation skills

• Agile management
• Critical and creative thinking
• Process improvement
• Capacity planning
• Risk management

Requirements:

• Excellent leadership, negotiation, influencing, and conflict management skills.
• Ability to collaborate and influence in a complex environment: motivating and leading others through change.
• Adept at networking, consulting, and building relationships with all levels of management and staff.
• Excellent listening and interpersonal skills.
• Excellent written and oral communication skills, with demonstrated experience/skill in communicating with various levels of business leadership.
• Participation in large scale learning projects (Agile and Waterfall).
• Ability to work independently and identify information and/or resources needed to complete assignments.
• Ability to work in a virtual team environment, across multiple time zones and countries.
• Intermediate Excel skills

Education:

• Bachelor’s/University degree or equivalent experience

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Job Family Group:

Project and Program Management

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Job Family:

Project Management

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$88,240.00 - $132,360.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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