Knowledge Analyst / Technical Writer

Knowledge Analyst / Technical Writer

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:
CACI is seeking a Knowledge Analyst/Technical Writer to join our team. The Knowledge Analyst/Technical Writer will be responsible for providing Knowledge Management, technical writing, and training support to share information and produce high-quality documentation that contributes to the overall success of the organization. In this role, you will review, update, and organize existing documentation; capture content or support the creation of new content to create documentation related to IT deployments, operational activities, and training materials. You will format information for consumption through various media channels, including documented materials, email, websites, and other electronic access points, while ensuring entry into the Knowledge Repository. You will ensure content is reviewed on an ongoing basis, using available tools, resources, and contacts to ensure documentation is up to date, understandable, and meets established guidelines. Additionally, you will develop and maintain training materials to ensure effective knowledge transfer. You will also gather information, interview Subject Matter Experts, and conduct research to convey technical content in a concise and effective manner.


Responsibilities:

• Manage and maintain the Knowledge Repository
• Establish relationships with functional departments and client to promote awareness of Knowledge Management initiatives
• Develop and update documentation which includes process workflows, training presentations, Knowledge Articles (How-To’s, Troubleshooting), Standard Operating Procedures, Job Aids, Work Instructions, User Guides, and User Manuals
• Meet with stakeholders to define requirements and retrieve content for customer facing Knowledge Articles
• Collect, organize, and maintain content
• Develop and maintain documentation templates
• Perform documentation reviews and audits to ensure accuracy of content
• Coordinate and implement quality control activities to ensure the accuracy and adequacy of documentation, including Peer Reviews, and editing
• Ensure documentation complies with all applicable specifications, standards, and other project constraints
• Monitor Knowledge Management performance metrics

Qualifications:

Required: 

• Ability to attain DHS EOD suitability or Current DHS EOD preferred
• Associates degree or equivalent + 6 years of related experience
• 5 or more years of working experience with Microsoft Office Suite (PowerPoint, Word, Excel, Visio, Teams, OneNote, Outlook)
• Understanding of Knowledge Management methodologies such as Knowledge Centered Service (KCS)
• Experience using AP writing format and AP Stylebook
• Experience using a Service Management Tool (i.e., ServiceNow) • Ability to manage multiple tasks concurrently and shift priorities as needed
• Knowledge of technical jargon
• Proficiency in using the following: o SharePoint o Adobe Acrobat Pro o Service Management Tool (i.e.. ServiceNow) o TechSmith Snagit o TechSmith Camtasia
• Excellent problem-solving skills with ability to identify issues, root causes, and recommend solutions
• Ability to work well in a team, as well as independently • Excellent communication (oral and written) skills and able to interface effectively with all levels
• Possess a keen eye for detail
• Ability to prioritize tasks/projects in order to meet deadlines and capable of handling multiple requests simultaneously
• Ability to quickly learn and understand complex topics

Desired:

• Possess understanding of IT Service Management principles
• Certification in Knowledge Management
• Implement and improve Knowledge Management practices
• Participate in the establishment of guidelines and standards for text and graphics
• Obtain understanding of products/services to translate complex information into simple and engaging content for user consumption

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$84,900 - $178,400