About us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.
Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.
About the Role:
We are seeking a highly motivated Virtual Key Account Manager who will join our Commercial team and who will be responsible for ensuring seamless execution of Tamara's services for both our online and offline merchants.
Part of the role focuses on virtually managing day-to-day relationships with Tier 2 merchants, ensuring their success on the Tamara platform and identifying growth opportunities. You will work closely with both internal teams and merchants to enhance their experience, resolve issues, and drive the strategic adoption of BNPL solutions to maximize their business potential.
The role involves a lot of problem solving, creative thinking and multitasking skills. This role is ideal for an energetic and very organized individual who is eager to learn and grow in a dynamic start-up environment.
Your Responsibilities:
Relationship Management:
- Serve as the main point of contact for Tier 2 merchants, ensuring high levels of satisfaction and engagement.
- Build strong, long-term relationships with merchants to foster trust and loyalty.
- Regularly communicate with merchants to identify needs, goals, and concerns, ensuring alignment with company objectives.
Merchant Support:
- Provide ongoing support for merchants, addressing inquiries and troubleshooting issues related to the BNPL platform.
- Work with internal teams (integrations, product, operations, growth, etc.) to resolve merchant issues in a timely and efficient manner.
Performance Monitoring and Reporting:
- Track and monitor merchant performance, including net GMV, conversion rates, customer satisfaction, etc.
- Provide regular performance reports and insights to merchants, recommending strategies to optimize their use of BNPL services.
- Identify trends and potential areas for improvement to ensure merchant growth on the platform.
Strategic Consultation:
- Act as a trusted advisor to merchants, helping them leverage BNPL tools and solutions to increase sales, conversion, and customer loyalty.
- Suggest new features, campaigns, and product offerings to meet the evolving needs of Tier 2 merchants.
- Analyze merchant data to provide actionable insights and recommend strategic initiatives for increased revenue generation.
Your expertise:-
- Bachelor’s Degree in Business, Marketing or related field
- 2-3 years of professional experience in managing accounts
- Strong English communication and interpersonal skills, Arabic is a bonus
- Project management skills for overseeing multiple accounts and deadlines
- Results-oriented, with a focus on achieving targets and KPIs
- CRM (Customer Relationship Management) software knowledge (e.g., Salesforce)- preferable
- Ability to work independently and as part of a team
- Proven ability to adapt to a fast-paced environment
- Highly energetic and proactive
- Creative problem solver
All qualified individuals are encouraged to apply.