Key Account Manager

What You Will Do

As a Key Account Manager within the Sensormatic Solutions part of our business, you will own and grow a portfolio of strategic retail customers across the UK. Acting as a trusted partner, you will manage the full customer lifecycle with a strong focus on nurturing existing relationships, identifying upsell and cross‑sell opportunities, and driving long‑term retention and value.

You will play a key role in delivering sustainable revenue growth within the retail loss prevention and electronic security space.

How You Will Do It

You will build strong, long‑term relationships with key customer stakeholders, consultants, and systems integrators, developing a deep understanding of their operational challenges and commercial objectives.

Working closely with technical, pre‑sales, and delivery teams, you will design and present tailored security solutions aligned to customer needs. You will manage account plans, sales forecasts, and pipelines using CRM tools, monitor market and competitor trends, and represent the business at client meetings, industry events, and within our Retail Experience Centre (REC).

This is a hybrid role, with an office base in Solihull and an expectation to attend the office for sales meetings every Thursday.

What We Offer

• Competitive salary and commission plan
• Functional company car
• 25 days’ holiday plus bank holidays
• Hybrid working
• Pension plan with up to 7% employer match
• Life assurance, employee assistance programme, and referral scheme
• Exclusive discounts, including cycle‑to‑work and Johnson Controls products
• Excellent opportunities for career development and progression
• A collaborative and innovative working environment
• The opportunity to work with a global leader in retail technology

What We Are Looking For

• You will have 2–3 years’ experience in a sales or account management role, ideally within the electronic security industry or a related technology environment.
• You are commercially minded, customer‑centric, and confident managing multiple accounts on a UK‑wide basis.
• Strong communication, negotiation, and presentation skills are essential, along with the ability to work autonomously and think strategically.
• Experience within the retail sector is beneficial but not essential.
• Familiarity with CRM systems and supporting enterprise or multi‑site customers is highly desirable.

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