Meeting Tomorrow is a 23-year-old company with a growing team of 90 talented, friendly people. We’re headquartered in Chicago, with about 80% of our team working remotely in cities across the country.
We are a full-service event agency with three core divisions: planning, production, and creative. We plan and produce corporate events of every shape and size, partnering with clients that include Fortune 500 companies and leading organizations across a wide array of industries.
We’re known for our exceptional customer experience, our collaborative culture, and our can-do spirit. Our culture has earned us recognition as a Top 20 Inspiring Workplace in North America, as well as the Events Industry Council's Social Impact Award. We offer great benefits, the best coworkers you’ll find anywhere, and the opportunity to work in a dynamic, team-oriented environment. We can’t wait to meet you!
The Opportunity
We're looking for a Key Account Manager (KAM) to own the growth of 8 to 10 of our most strategic enterprise accounts. The KAM will be dedicated to supporting a small number of very impactful accounts that are typically Fortune 1000 companies, fast growing, and executing a high volume of events within their meeting departments. This role works in partnership with the sales team to ensure we are proposing the right services and highlighting our value in the sales process. They collaborate with all departments internally from sales to event support to ensure a superior client experience that consistently exceeds expectations.
The Fortune 1000 accounts in your portfolio are opened by our sales reps. Your job is to take that initial relationship, build deep trust with the client, and grow the account over time. Becoming the client's go-to partner inside Meeting Tomorrow is the entire job. This role will travel 10% of the time.
What you’ll own
A portfolio of 8 to 10 top enterprise accounts opened by our sales reps
Account retention and year-over-year growth (this is your quota)
Trust transition: taking accounts from the rep who opened the door and becoming the client's primary partner
Quarterbacking the sales process across sales, creative, and production teams
Proactive scoping of new opportunities inside your accounts
Proposals and client pitches (Production Managers build the technical quotes)
Light post-sale oversight to make sure delivery teams are set up for success
Key Responsibilities
Build deep relationships with multiple stakeholders inside each account, from program owners to executive sponsors
Take ownership of accounts opened by sales reps and earn the client's trust to become their primary point of contact
Map each client's full annual event calendar and proactively position Meeting Tomorrow for every opportunity
Scope new programs with the client, build the proposal, and pitch the work
Coordinate sales, creative, and production teams through the deal cycle to ensure a clean handoff to delivery
Conduct regular business reviews to communicate value, surface satisfaction, and align on priorities
Maintain CRM hygiene: pipeline, account notes, contact maps, and forecast accuracy
Represent Meeting Tomorrow at industry events, client dinners, and select onsite programs (~10% travel)
Who you are
You have presence. You can hold the room with a CMO or a CFO and earn their trust quickly
You're deeply likable. People want to work with you, refer you, and pull you in. This is a relationship business and you live it
You're accountable. When you say you'll do something, you do it. Clients can feel the difference between an account manager who follows up and one who follows through
You're commercially sharp. You can spot where a client has unmet needs and you know how to talk about new services without sounding transactional
You're disciplined. Your CRM is current, your follow-ups happen on time, and nothing falls through the cracks
You're a true partner to the internal teams who deliver the work, not just a relationship layer on top
What you’ve done
4+ years in account management, client success, or B2B sales
Account management experience at an event agency strongly preferred
Track record of retaining and growing complex enterprise accounts with retention metrics you can speak to
Experience taking over accounts from a sales rep or another owner and successfully becoming the client's primary partner
Comfort navigating multi-stakeholder accounts: managing the day-to-day contact and earning credibility with the VP in the room
CRM fluency required (NetSuite, Salesforce, HubSpot, or similar). NetSuite a plus
Production knowledge is a plus but trainable. We'll teach you the technical side if you bring everything else
The Impact
Within 1 month, you’ll:
Be introduced to every account in your portfolio with clean handoffs from the current KAM and the sales reps who opened them
Build a working stakeholder map for each account: primary contacts, decision-makers, executive sponsors, and program owners
Audit each account's current pipeline and known event calendar for the year ahead
Within 3 months, you’ll:
Have led at least one strategic touchpoint with the primary contact at every account in your portfolio
Surface and document expansion opportunities for the rest of the year, prioritized by value and timing
Establish a working rhythm with Production Managers and the sales reps on every active deal
Within 6 months you’ll:
Hold strong retention across your book and have a clear forecast for the next two quarters
Have closed expansion business inside at least two existing accounts
Be the trusted point of contact your clients call first when something new is on their calendar
Benefits
Medical, dental, and vision plan options
Employer paid STD, LTD, Life Insurance, and EAP access
401k with employer matching up to 4%
16 PTO days (increases with tenure) + 9 paid holidays
Annual profit-sharing bonus
12 weeks 100% paid parental leave (maternity, paternity, adoption)
$50 Monthly fitness reimbursement
Monthly stipends for internet and/or cell
Company donation(s) to your charities of choice (up to $1,000 annually)
Regular social events and learning opportunities