Key Account Manager | Chinese Speaking - Jumia (Full Time)

As an Account Manager you will support the growth of Jumia by managing a portfolio of mid-sized vendors. Your primary focus will be on delivering the key commercial pillars: stock availability, assortment expansion, competitive pricing, and high-quality content. You will work closely with the category and operations teams to ensure your accounts perform and grow within the Jumia platform.

This role is an excellent starting point for a future Key Account Manager career path, offering strong learning and development opportunities within a fast-paced e-commerce environment.

What you will be doing

• Manage and grow a portfolio of vendors on the Jumia platform.
• Execute flawlessly on the four commercial pillars:
  • Stock: Ensure availability and minimize out-of-stock through regular checks and coordination with vendors.
  • Assortment: Identify and upload missing products to ensure relevant and competitive offering.
  • Price: Monitor pricing to ensure competitiveness in the market.
  • Content: Review and improve product content (titles, images, descriptions, filters).
• Ensure timely execution of vendor campaigns, promotions, and onsite visibility.
• Build regular performance reports and communicate action plans with vendors..
• Support vendors in using the Jumia Vendor Center and tools to improve performance.
• Coordinate with operations, content, and pricing teams to troubleshoot and optimize day-to-day execution.
• Track and report on key KPIs: number of live SKUs, availability rate, price index, and content quality score.
• Promote and sell Sponsored Products and other advertising solutions to vendors in your portfolio to help them increase visibility and sales on the platform
• Learn and adopt best practices from senior team members, actively participating in team reviews and trainings.

What we are looking for

• 3 years of experience in sales, retail, account management, or e-commerce.
• Strong motivation to grow in commercial roles and learn account management skills.
• Graduate of a business or engineering school (or equivalent).
• Passion for the category and strong awareness of market trends and consumer needs.
• Excellent attention to detail, especially in managing data and content.
• Analytical mindset: comfortable with Excel and dashboards to track performance.
• Strong communication and interpersonal skills, both in French and English.
• Self-driven, well-organized, and eager to work in a fast-paced, high-growth environment.
• Exceptional interpersonal and influencing skills: able to build trust, rally teams, and drive alignment internally and externally.
• Ability to thrive in a fast-paced, performance-driven and highly competitive environment.

We aim to provide a comprehensive assessment while respecting your time and investment in the process. Having said that, we would also like to give you full visibility into the recruitment process, which will consist of two main stages:

1. HR Meeting
2. Business Meeting #1 with your potential manager

The deadline for submitting your application is March 20th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.