Key Account Manager

Role Purpose:

As Key Account Manager, you will manage and grow a portfolio of strategic merchant partners, supporting revenue targets through the execution of structured growth plans and day-to-day account leadership.

This role plays an important part in delivering Boku’s regional payment strategy by ensuring strong merchant relationships, operational excellence, and commercial expansion across Boku’s suite of payment products. You will work closely with senior stakeholders internally and externally to drive growth opportunities and ensure high-quality delivery.

 

Key Responsibilities:

• Serve as the primary point of contact for assigned merchant partners, ensuring timely issue resolution and high service standards across Boku’s payment products and services.
• Support revenue delivery by identifying and executing growth opportunities within existing accounts, including new product launches and incremental expansion initiatives.
• Develop and maintain structured account plans aligned with broader commercial strategy, ensuring clear objectives, milestones, and measurable outcomes.
• Prepare and support Quarterly Business Reviews (QBRs), delivering performance insights and tracking agreed actions.
• Maintain accurate and up-to-date merchant records, forecasts, and pipeline documentation to support reporting and operational continuity.
• Partner closely with Product, Operations, Legal, Finance, and Banking & Settlement teams to coordinate launches, resolve issues, and drive successful merchant outcomes.
• Monitor market trends and merchant performance data to identify risks and opportunities, proactively escalating when needed.
• Contribute feedback to product and supply teams to help shape roadmap priorities based on merchant needs and competitive dynamics.

Measures of Success:

• Maintains strong, positive relationships with assigned merchants, reflected in consistent partner satisfaction and responsiveness.
• Delivers against assigned quarterly and annual revenue targets, contributing to overall portfolio growth.
• Successfully launches new products or expansion initiatives within managed accounts.
• Develops clear, data-driven account plans that result in measurable performance improvements.
• Demonstrates strong cross-functional coordination, ensuring smooth execution and minimal operational friction.

 

Key Skills, experience and Competencies:

• Strong relationship management skills with the ability to build trust and credibility with merchant stakeholders.
• Proactive and solution-oriented, with the ability to identify issues early and drive resolution.
• Analytical and commercially minded, able to interpret performance data and translate insights into action.
• Effective communicator, both written and verbal, with the ability to tailor messaging to different audiences.
• Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.
• Comfortable working in a fast-paced, evolving environment with cross-regional collaboration.
• Demonstrates ownership, accountability, and a growth mindset.

 

Qualifications:

• Bachelor’s degree in Business Administration, Economics, Finance, or related field; or equivalent professional experience.
• 3–5 years of experience in digital payments, fintech, e-commerce, or related industries within account management, business development, or commercial roles.
• Experience supporting enterprise or mid-market merchants preferred.
• Proven ability to collaborate across cross-functional teams and deliver against commercial objectives.
• Strong Excel and presentation skills; experience preparing business reviews and commercial reporting.
• Experience in mobile payments or digital commerce is a plus.
• Additional language skills are a plus depending on regional coverage.