Key Account Manager

About the role

As the Key Account Manager for Belron NZ, you’ll be responsible for maintaining and growing a customer portfolio within the markets we operate to achieve our wider commercial objectives. This is primarily a relationship management role responsible for managing the insurance portfolio ·         of Smith&Smith® insurance accounts.

Location: Our Support Office at 1 Carmont Place, Mount Wellington, Auckland 1060

Hours: 40 hours per week

What we’re looking for

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager or relevant role

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

• Solid experience with CRM software (e.g. Dynamics CRM) and MS Office (particularly MS Excel)

• Experience delivering client-focused solutions to customer needs

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

• Sound working experience and/or understanding of insurance sector.

• Excellent listening, negotiation and presentation abilities

• Strong interpersonal, persuasive, and conflict-resolution skills.

• Effective communication skills which are clear, fluent, concise and appropriate and encourages feedback as appropriate.

• Produces written communications which are clear, fluent, concise and jargon-free, and are readily understood by intended recipient(s)

• Able to identify alternative solutions, recognise the impact of those alternatives, and determine solutions, which result in the best outcome.

• Able to demonstrate awareness of own personal strengths and areas of development, understands the impact of these on others, and takes action to modify own behavior accordingly.

What we offer

• Training – Work with leaders who support, encourage, and help you grow. Full training and ongoing support to develop your knowledge, confidence and experience.
• Wellness that works – Enjoy a comprehensive wellness programme, including free day-to-day health cover through Southern Cross to help you stay healthy and keep costs down.
• Rewarding you – Access a fantastic rewards programme with discounts and vouchers at over 70 New Zealand retailers—from groceries and fashion to travel and entertainment.
• $200 annual wellbeing fund – Use it for anything that supports your wellbeing, like gym memberships, health costs, sports gear, self-development classes, or even a relaxing spa day.
• Birthday leave – Take a paid day off during your birthday month.
• Support for new parents – Receive 10 days of paid leave to attend appointments or spend quality time bonding with your new family.
• Give back to your community – Take a paid day each year to volunteer and make a difference in your local area.
• Global opportunities – As part of the Belron® group, you’ll have access to career pathways not just across New Zealand, but around the world.

About us – Belron New Zealand (Smith&Smith®, Laser® and Exceed®) 

Belron® is the world's leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26000 employees. 

Our New Zealand operations consist of three well-respected brands in the market being Smith&Smith®, Laser® Plumbing and Electrical, and Exceed®. Smith&Smith® is New Zealand’s leading Automotive Vehicle Glass Repair and Replacement specialist; Laser®® is New Zealand’s leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware. 

At Belron New Zealand, you’ll be joining a whānau where diversity, equity and inclusion are at the core of who we are. We also take our role in society seriously and are proud to have been awarded a Platinum 2024 EcoVadis Sustainability Rating – putting us in the top 1% of global companies for social, environmental, and ethical performance. 

If you’re interested in learning more or want to apply for the role, click Apply Now.