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Purpose of the Role:
The Junior SME is responsible for the daily management and maintenance of software applications within the organization, ensuring that they effectively contribute to business processes. This role includes providing technical support, managing incidents, and assisting users, while also being involved in the configuration and optimization of software applications under the guidance of senior team members.
Key Responsibilities:
Collaboration with Stakeholders
- Assist in gathering requirements from business stakeholders and support the translation into functional specifications.
- Collaborate with IT colleagues to develop project plans for delivering requested functionalities, ensuring alignment with business priorities.
- Communicate effectively with stakeholders through relevant channels (Office 365, ITSM tools, etc.), providing timely updates on incident statuses.
Configuration of Software Applications
- Configure software applications based on approved change requests, focusing on user requirements and adherence to established standards.
- Support the implementation of changes and enhancements under the supervision of SMEs.
Technical Support
- Provide timely and effective support for users and management, resolving incidents and documenting solutions.
- Assist in identifying areas for system improvement and provide suggestions for necessary adjustments.
- Support users during acceptance testing and document common issues and solutions for knowledge sharing.
Project Management
- Contribute to small projects related to the implementation or improvement of software applications, ensuring tasks are completed on time.
- Assist in aligning business and IT efforts, making stakeholders aware of their responsibilities in the project lifecycle.
Optimization of Business Processes
- Support the analysis of business processes and propose solutions, collaborating with senior team members on recommendations for improvements.
- Participate in IT projects, providing insights and support to ensure successful execution.
Key Competencies:
- Analytical Skills: Ability to analyze incidents and identify root causes, contributing to effective resolutions.
- Communication Skills: Strong verbal and written communication skills necessary for collaborating with stakeholders and providing user support, in both English and Dutch.
- Problem-Solving Ability: Capable of analyzing complex issues and proposing suitable solutions, with guidance from senior team members.
- Attention to Detail: Essential for configuring software and documenting processes accurately.
- Teamwork: Ability to work effectively within cross-functional teams, fostering a culture of collaboration and support.
- Knowledge Management: Actively absorb new information and ideas, applying them effectively while sharing knowledge with peers.
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Knowledge and Experience:
- Education: Minimum of an MBO degree in a relevant field such as Computer Science, IT Management, or equivalent relevant experience.
- Technical Skills: Basic knowledge of software configuration and customization, familiar with ITSM tools such as ServiceNow or similar.
- Language Skills: Proficiency in Dutch and English, both oral and written, to facilitate communication with team members and stakeholders.
Purpose and Network:
- Purpose-Driven Approach: Align work with broader organizational goals and values, ensuring contributions support the company's mission to improve lives through technology.
- Networking: Engage with professional networks and communities to exchange knowledge and collaborate on innovative solutions.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: Alliance Healthcare Management Services (Nederland) BV
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned