About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
About the role
- Assist in the kitchen, contributing to the overall success of the outlet, in accordance with corporate F&B guidelines, Hotel F&B standards and financial goals.
- 协助厨房贡献于酒店整体成功，按照公司餐饮指导方针，酒店餐饮水平和财务目标。
What you will do
- Assists in the preparation and updates of individual Departmental Operations Manuals.
- Assists to conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
- 协助进行常规沟通会议，确保在必要时部门概述和会议有效的进行。
- Provides a courteous and professional service at all times.
- Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
- 确保员工恰当的为其他部门的内部顾客提供卓越的服务。
- Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.
- 使用礼貌和有效的方式处理顾客和员工的咨询，如果没有找到及时的解决方案，要对投诉和问题作出申报，同时提供及时跟进。
- Maintains positive guest and colleague interactions with good working relationships.
- Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- 通过使用多项技能，多项任务和灵活的调度使员工生产力最大化，从而达到企业财务目标和顾客期望。
- Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
- 在可接受的标准内集中精力提高生产力水平和谨慎管理工薪成本/效用成本，确保优化调度和所有设备的能源效率。
- Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
- 确保新科技和设备被接受，提高生产力的同时采取系统性的工作。
- Continuously seeks ways to assist the Outlet management to maximise their revenues and profits through innovative recipes.
- 不断地通过创新食谱来寻求方式协助酒店管理部门最大化他们的收入和利润。
- Work closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- 使用辅助和灵活的方法与其他管理人员紧密合作，把注意力集中在酒店整体成功和酒店客人的满意度上。
- Buys locally available fresh products wherever possible and has limited menus which are changed frequently to ensure the guest is always offered a variety of food items.
- 尽可能购买本地可用的新鲜产品，并且在有限的菜单内经常更改以保证客人始终被提供各种各样的食物。
- Participates in planning menus and utilisation of food surpluses and leftovers, taking into account probable number of guests, market conditions, and popularity of various dishes and frequency of menu.
- 参加筹划菜单并且充分使用盈余食物和剩余食物，分析考虑可能数量的客人，市场情况，流行的各种菜肴和更换菜单的频率。
- Reviews menus, analyses recipes, determines food, labour, overhead costs and assigns prices to menu items.
- 检查菜单，分析食谱，确定食物、人力、营业成本和给菜单各项制定价格。
- Introduces and tests the market with new products which are market-orientated in terms of price and product.
- 引进并且测试以市场为导向的新产品市场有关的价格和产品。
- Serves fresh food to the guests which is prepared a la minute, is consistent in quality, and which reflects the style of the outlet concept.
- 为了体现酒店的风格和概念，始终为客人供应定制和质量一致的新鲜食物。
- Supervises cooking and other kitchen personnel and co-ordinates their assignments to ensure economical and timely food production.
- 监督烹调和其他厨房人事相关问题并且协调他们的任务以确保食物生产的节约和及时。
- Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner as per standard.
- 观察食物的准备工作和烹饪方式，以及分量的大小和食物的装饰以确保食物是按照标准的方式和方法来准备的。
- Tests cooked foods before plate-up and service.
- Estimates food consumption and purchases or requisitions of foodstuffs and kitchen supplies.
- Continuous develop special dishes through innovative recipes.
- Establishes and enforces nutrition and sanitation standards for outlet kitchen.
- Encourages the team to be supportive of Food and Beverage Division’s marketing and up-selling activities.
- Responds to guest comments and ensures that the relevant changes are implemented.
- Assist Department Head in conducting knowledge training during menu change.
What you bring
- Education background preferably specializing in hotel/restaurant management or culinary arts, or equivalent experience is required.
- 酒店/餐厅管理或者烹饪艺术专业相关的学位，或者需要同等相关经验。
- Requires a working knowledge of division operations.
- Working knowledge is generally learned on-the-job.
- Requires ability to operate computer equipment and other food & beverage computer systems.
- Requires the ability to operate and utilize culinary production equipment and tools effectively.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
40
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