Job Description & Summary
Our Internal Business Application Centre (IBACentre) team offers you the opportunity to support our core business functions by implementing applications that enable more efficient work and the delivery of top-notch services. Our team focuses on managing core and global business applications, ensuring their continuous operation, handling customer relationships, and incidents with precision.
We are looking for:
Junior ServiceNow Developer
Your future role:
- Assist in developing, testing, and maintaining ServiceNow applications and configurations,
- Configure and customize core ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.),
- Support customization of ServiceNow modules based on defined requirements,
- Learn to build and maintain workflows, UI policies, client scripts and other configuration components,
- Learn to build integrations with external systems (REST, SOAP, JDBC, etc.),
- Learn to implement and maintain security, access controls (ACLs), domain separation and RBAC,
- Help troubleshoot issues and escalate complex problems to senior team members,
- Assist in creating and updating documentation such as runbooks and design notes,
- Collaborate with developers, testers and stakeholders to deliver quality solutions,
- Create dashboards, reports, performance analytics and metric tracking,
- Troubleshoot and resolve platform issues, performance bottlenecks and bugs.
Apply if you have:
- Bachelor’s degree in Computer Science, Information Systems, Engineering or a related field (or relevant internship/projects),
- 0–2 years of experience with ServiceNow or other ITSM platforms (internships or training projects are acceptable),
- Basic understanding of JavaScript fundamentals and willingness to learn Glide scripting and ServiceNow APIs,
- Familiarity with ServiceNow configuration elements (Business Rules, UI Policies, Client Scripts, Workflows, Flow Designer) is a plus,
- Basic knowledge of REST APIs or willingness to learn integrations,
- Understanding of relational databases and data modelling,
- Awareness of ITIL/ITSM concepts and best practices,
- Comfort working in agile environments (Scrum/Kanban),
- Basic exposure to version control systems such as Git,
- Analytical and problem-solving mindset with attention to detail,
- Strong communication skills and eagerness to learn and collaborate.
Nice to have:
- ServiceNow certifications in progress or planned (e.g., CSA),
- Exposure to Service Portal or UI component customization,
- Scripting experience in other languages (Python, PowerShell) or familiarity with cloud platforms (AWS, Azure),
- Experience with automated tests (ATF),
- Experience in regulated or security‑sensitive environments,
- Experience with integrations to CMDB, discovery tools or ITOM modules.
By joining us you gain:
- Work flexibility – hybrid working model (min. 2 days in the office per week), flexible start of the day, workation, sabbatical leave,
- Development and upskilling – our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,
- Wide medical and well‑being program – a medical care package (incl. physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice,
- Possibility to create your individual benefits package (e.g. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria – vouchers, discounts on IT equipment and car purchase,
- 3 paid hours for volunteering per month,
- Additional paid Birthday Day off,
- And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.
Recruitment process:
- Submit your resume,
- Have a short phone conversation with our Recruiter,
- Let's get to know each other better in the interview!
Should you have any questions, please do not hesitate to reach out to us: pl_ITrecruitment@pwc.com.
Please note that this email is not designated for application submissions.
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