Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We’ve funded over $100 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
- Fintech Breakthrough Award: Best Lending Innovation Award
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes’ Best Online Mortgage Lender for 2023
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
About NEO Home Loans:
At NEO Home Loans, powered by Better, our mission is clear: redefine your financial journey. We strive to unlock people's full financial potential, providing clarity throughout every step of the loan process. By making lending approachable, we bring transparency and consistency to the financial world, guiding individuals towards decisions that serve their best interests. Our team comprises passionate, talented, and hardworking individuals dedicated to achieving excellence. Join our team and be part of a dynamic company that values innovation, fosters personal growth, and prioritizes a culture of collaboration and excellence.
Responsibilities and Duties:
· Support the Secondary Market Analyst in the following areas:
o Assist in fielding pricing questions and troubleshooting pricing issues from production team
o Support in lock execution, lock extension and relock activities for the production team with the Lock Desk
o Provide reporting data for Secondary Market Analyst to identify pricing behavior, track pricing drift and overall capital market economics
o Assist in investor relations, guideline review and new product rollout
o Work with FP&A team to reconcile capital market events (i.e. PA recon fees, concession requests, etc.)
· Serve as the first point of contact for the production team on day-to-day pricing and lock-related questions (e.g., product availability, extension requests, cancel/re-lock questions).
· Support lock execution, extensions, and re-lock activities in coordination with the Lock Desk.
· Assist with investor relations, guideline reviews, and product rollouts in partnership with Capital Markets and Secondary Market Analysts.
· Research and resolve post-closing issues, reconciliation items, and underwriting discrepancies.
· Provide reporting and data support to track pricing behaviors and trends, helping analysts monitor pricing drift and market economics.
· Partner with FP&A to reconcile post-closing and capital market events (e.g., concession requests, PA recon fees).
· Collaborate across departments to ensure accurate, efficient, and compliant processes.
Qualifications and Skills:
· 1-3 years of experience Finance, Mathematics, Computer Science, or a related field.
· Previous Lock Desk experience or a working knowledge of Mortgage Banking/Secondary Marketing. Concepts, loan programs, guidelines, and pricing preferred
· Proficient in Microsoft Office products, with focus in Excel.
· Excellent organizational, written and verbal communication skills.
· Ability to multi-task in a challenging environment and handle time related pressure.
· Strong follow up skills with ability to analyze situations quickly.
· Demonstrated ability to adapt to a rapidly changing federal and state regulatory environment.
· Ability to prioritize and meet deadlines.
· Strong interpersonal and teamwork skills and ability to influence through collaboration.
· Self-motivated, with a high level of personal energy and commitment.