Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
As Junior Sales Support Representative you will improve the efficiency of the Sales Teams through delivering support functions and activities.
You will cover countries in the RA EMEA North sub-region, including PLN, DACH, CEE, UK/IRE, and Nordics, with a primary focus on PLN. It focusses on providing pricing and quotation support to the Sales teams, including liaison with customer and RA teams where required, for standard products, including software.
You will report to the Sub Regional Team Leader Sales Support and is located in Poland Katowice (Francuska 46), PL.
Your responsibilities - what you will do:
Functional
- Provide CRM data quality support and maintenance to the Sales team.
- Provide first level support to the Sales team with internal RA processes and tools.
- Assist the Sales team with customer queries, including signposting to the correct department.
Business
- Assist in reducing the administrative burden on Sales team.
- Assist in providing a great experience for customers.
- Good experience and understanding of Rockwell products, processes and tools.
- Keeps skills and knowledge in all areas (organizational, technical, and commercial) up to date.
- Takes initiative in response to changing circumstances within the organization or markets.
Interpersonal
- Provide continuing liaison with sales forces, internal departments within matrix structure, customers, and distribution channels.
- Provides information to support effective management of the business.
- Experience interpreting and responding to customer questions and requests to foster an open environment.
- Demonstrate behavior following Rockwell Automation values.
- Act with highest integrity in all areas.
- Independent working behavior.
- Flexibility (*)
The essentials – you will have:
Experience required for Professional Level
- Prior experience in customer support with a technology-based organization.
- Capability to work remotely and on the telephone.
- PC knowledge: MS Office Suite especially Outlook, Excel, and PowerPoint.
- Daily use of CRM packages.
- AI literacy.
- Ability to adopt and embrace new technologies.
Required education and capabilities:
- Bachelor's degree or similar
- Local (Polish) language skills
- Excellent English language (write, read & speak) – minimum B2 level.
The preferred – you might also have
Required skills (according to RA competency model)
- Contribute professional & technical expertise.
- Add value for customers & partners and team members.
- Demonstrate business & financial knowledge.
- Drive productivity.
What we offer
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Our company matches your volunteer hours or personal cash donations to an eligible charity with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development.
Our commitment to diversity, equity and inclusion is built into our business strategy, and our daily interactions. Our diverse, equitable and inclusive culture unleashes potential, enables collaboration and progress and improves outcomes for our employees, business, customers and partners.
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#LI- Hybrid
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.