Junior Operational Analyst

Job Description:

Junior Operational Analyst

Flexible on Location

There will be a requirement to attend a Bupa site (Staines/Manchester/London at least twice a month

Permanent, Full Time (37.5 hours) Monday – Friday

Salary £35,000 - £39,000 depending on location and experience

We make health happen.

Bupa has an ambition to become the world’s most customer centric healthcare organisation with an NPS of +80. To do that we need to have the best people helping us understand what our customers think of our products and services and what they want from us in the future.

As a Junior Data Analyst specialising in Operational Data within the Healthcare Industry, you will be responsible for analysing, interpreting and presenting data specific to telephony, webchat and email contact.

You’ll help us make health happen by: 

• Collecting, analysing and interpreting data related to telephony, webchat and email within the healthcare industry
• Analyse interactions and KPI's within the healthcare service centres to identify performance gaps and to analyse how these could be addressed with the goal of improving customer satisfaction
• Use data to provide insights into areas for improvement and recommend strategies to operational teams
• Collaborate with other analysts and cross-functional teams to identify patterns and trends in customer behaviour that could lead to better healthcare delivery
• Develop and maintain databases to store and manage critical operational data
• Track and report on key performance indicators that support the healthcare service delivery goals.
• Design data dashboards and data visualizations to assist stakeholders in understanding and interpreting data trends

Key Skills / Qualifications needed for this role:

• Proficient in at least one coding language (SQL, SAS, R, Python) and Microsoft Office suite, especially Excel and PowerPoint
• Experience with self-service dashboards – ideally using PowerBI/R Markdown/Python or Tableau
• Academic applied knowledge of machine learning/statistical modelling techniques
• Snowflake SQL experience would be beneficial
• Ability to provide input into, feedback on, and follow a project schedule.

Before you apply for a vacancy, please ensure your CV is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.

Advert will close once sufficient application numbers are received and this may be before any published closing date.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa? 

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. 

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.  

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

If you require information regarding this role in an alternative format, please email: careers@bupa.com  

Time Type:

Full time

Job Area:

Commercial & Analytics

Locations:

Angel Court, London, Bupa Place, Staines - Willow House