Junior National Account Manager - TATCHA

Junior National Account Manager – Tatcha UK

 

Business Context

Tatcha was founded in 2009 by Vicky Tsai who unexpectedly found herself in Kyoto, where she encountered a culture of harmony, beauty, and well-being that healed her from skin to soul. Every Tatcha formula is crafted at the Tatcha Institute in Tokyo, where leading scientists innovate within tradition: balancing timeless Japanese botanicals with proven clinical ingredients to work with skin, not against it.

 

The Role Description: Junior National Account Manager

 

We are looking for a driven and detail-oriented Junior National Account Manager to support and grow Tatcha’s presence within key UK luxury department stores, with primary responsibility for Selfridges and Harrods. Reporting to the Head of National Accounts, this role will also support with administrative and operational tasks across all UK accounts.

 

Each day at Tatcha is different with new challenges to solve and tasks to tackle, but here is an idea of some of the things you will work on:

 

Main Responsibilities

• Support the day-to-day management of Selfridges and Harrods, maintaining strong partnerships and effective communication with key stakeholders.
• Assist in the delivery of sales targets, forecasts, and budgets.
• Collaborate with retailers on joint business plans, promotional calendars, and in-store and online activations.
• Prepare weekly and monthly sales reports and performance analysis, identifying growth opportunities and risks.
• Support negotiations and implementation of commercial terms and trade plans.
• Support the Head of National Accounts with budget management, including monthly costs for samples, testers, and GWPs.

Account Administration & Operations

• Own day-to-day account administration, including new line forms, SKU setup and maintenance, pricing management, PDP creation, planograms, and assortment changes.
• Track retailer purchase orders and manage order fulfilment, working closely with Supply Chain to resolve issues.
• Forecast non-sellable items (GWPs, samples, testers, gratis, beauty boxes) in partnership with the Demand Planning team.
• Support the Field Sales team with monthly car stock drops.
• Manage excess and aged stock on a monthly basis, flagging risks and opportunities to the Head of National Accounts.
• Set up and track SKUs for all NPD launches and SKU transitions.

Retailer Systems & Stock Management

• Manage and understand end-to-end processes and critical path timings within Gaia (Sephora system).
• Own PDP management and tracking, working closely with Marketing to achieve launch deadlines.
• Review and maintain retailer catalogues, including discontinuations and limited-edition SKUs.
• Track retailer out-of-stocks and low-stock risks, proactively flagging to buyers and supporting resolution.
• Submit planograms, line lists, and store assortments in line with retailer critical path deadlines.

 

 

 

Qualifications & Experience:

• 2+ years National Account Executive experience, preferably within prestige beauty industry, focused on skincare
• Selfridges & Harrods Experience would be advantageous
• Excellent Excel skills; capable of manipulating and analysing data
• Excellent administrative, organizational and problem-solving skills
• Experience in managing complexity within a fast-paced sales environment
• Ability to handle rapidly changing priorities with speed
• Strong communication, proactive and ambitious with a drive to continually improve
• Ability to build strong relationships, both internally and externally, with strong influencing skills
• Experience with driving alignment, collaboration and deadlines across larger cross functional teams
• Excellent presentation skills
• Analytical skills with attention to detail for creating sound commercial arguments
• Winning Behaviours: 
  • Care Deeply
  • Focus on What Counts
  • Stay Three Steps Ahead
  • Deliver with Excellence

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