Junior IT EUC Engineer
National Enquiry Centre - Glasgow
37.5 Hours & Permanent
Salary: Up to £27,500 per year (depending on level of experience, training and qualification)
Circle National Enquiry Centre in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
We have an opportunity for a Junior IT EUC Engineer to join their team of staff in the Group IT department.
This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.
Duties of this role include:
- Support the delivery of a reliable and secure End User Computing (EUC) service across the organisation.
- Provide remote and desk-side support for end-user devices, resolving incidents and service requests.
- Assist with device builds, deployments, replacements and upgrades in line with EUC standards.
- Support joiner, mover and leaver processes, including device preparation and logistics.
- Maintain accurate IT asset and licence records, ensuring data quality and compliance.
- Assist with swap stock management, device collections, and secure hardware disposal.
- Escalate complex issues appropriately and document all activity in the service management system.
- Contribute to EUC projects, service improvements and documentation.
- Work collaboratively with IT colleagues and site teams, maintaining a customer-focused approach.
Applicants should meet the following criteria:
- Educated to HNC/HND, NVQ Level 3, or equivalent in IT, Computing, or a related discipline, or equivalent practical experience in an IT support or EUC-focused role
- Microsoft fundamentals-level knowledge or certification (e.g. Microsoft 365 Fundamentals, Azure Fundamentals), or equivalent working knowledge of Microsoft end-user technologies
- Evidence of ongoing professional development in IT (e.g. vendor training, certifications in progress, or structured workplace learning)
- Experience working in an IT support or End User Computing environment (e.g. Service Desk, Desktop Support, Field/Site Support, or EUC/Workplace Technology/Device Support teams)
- Hands-on experience supporting Windows-based end-user devices (e.g. desktops, laptops, or mobile devices)
- Experience providing remote and/or desk-side user support with a customer-focused approach
- Practical experience maintaining accurate records (e.g. tickets, asset records, and documentation)
- Microsoft certifications at associate level (or in progress) (e.g. Microsoft 365 Endpoint Administrator Associate; Modern Desktop Administrator MD-102 or legacy equivalents) desirable
- ITIL® Foundation (or working knowledge of ITIL principles) desirable but not essential
Salary & Benefits
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non-contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources, tools and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities
…and much more!
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.
We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.
To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy